Why was my online store account terminated?

[donkool]

Hello Shopify Community,

 I am writing to seek assistance and clarification regarding the recent termination of my Shopify store. Unfortunately, my store has been terminated due to a violation of Shopify's Acceptable Use Policy, but I am uncertain about the specific policy I may have violated.

I would like to emphasize that I take the rules and guidelines set by Shopify seriously, and I've always strived to maintain a compliant and ethical store. However, without a clear understanding of which aspect of the policy my store may have violated, it has been challenging for me to address the issue and take appropriate corrective actions.

I would greatly appreciate it if someone from the Shopify team or an experienced member of the community could provide me with more information about the specific violation that led to the termination of my store. Understanding the exact nature of the issue will enable me to rectify it and ensure that I comply with all the necessary rules and guidelines in the future.

I am committed to maintaining a trustworthy and reputable presence on Shopify, and I believe that addressing this issue and learning from it will help me in achieving that goal. I am open to any guidance or advice from the community members who may have faced similar situations or from Shopify representatives who can shed light on the issue.

Thank you in advance for your assistance and support. I look forward to resolving this matter and getting my store back on track.

[Imogen · Accepted solution]

Hi there, @donkool. Thank you for taking the time to create this post here in the Shopify Community. My name is Imogen. It's good to meet you!

Just to set some expectations for you, we're unable to authenticate users in the Shopify Community, so we're unable to access your account, or discuss any account specific information.

If you're looking for more information in relation to the email you've received regarding your store, it is best that you reply to that email directly with any questions you have. The folks on the other end of that email are the folks best equipped to provide you with the information you are looking for.

[donkool]

Hi Imogen,

Thank you for your prompt response and for extending a warm welcome. It's good to meet you too!

I completely understand that you can't access specific account information in the Shopify Community. I appreciate your guidance on the matter.

I have replied to the email thread where I was asked to provide additional documentation for my Shopify store. It's been a week since I submitted my US LLC documents, but I haven't received any updates or information about the status of my account. My store remains unavailable.

I'll continue to wait for a response via email and hope to resolve this situation soon. Your input has been helpful, and I look forward to your continued support.

Best regards, Donkool

[anmar]

brother how much time they took to reactive your storw

[donkool]

Two weeks 

[anmar]

mine was also terminated but its been more than 2 weeks but still nothing

[Benjo80]

I have same situation..I can't believe they terminated my account without previous information. They should lock the web access to shop for users, but they should allow us to manage our store in the administration panel to fix any trouble they report us.

[anmar]

same here brother still no reply

[Benjo80]

Anyway Bro, this is worry for me.. they wake up in the morning with some strange fell...they will put inactive my shop....

I'm looking for others platform too...

[anmar]

go on woocommerce as i have store there as well and if you want i can
also.help.you as my store

[Benjo80]

thanks bro...I 'm going to try it...

[anmar]

your welcome if you need any help you have ny email

[Benjo80]

where could i find your email ?

[anmar]

go into emails that you have connected with shopify there you can find it

[jorgehp1]

Hello, did you get any resolution?

[anmar]

No they are not gonna help youbits hetter for you to switch to woocommerce

[wcfngear]

I have to many accounts

[maaz95]

It took 6 days but they reinstated my store

[dropper1]

Any update? Did they reopen your store or not? I am facing same problem. My third party domain is stuck there, unable to remove it. Can i use that domain to other sites like wordpress, woocommerce?

[KAAF]

Hello Community Member,

I trust this message finds you well.

I am reaching out regarding an issue with my accounts. I created multiple accounts to kickstart my business. However, after developing my page and subscribing monthly, they terminated my page citing a violation of the Acceptable Use Policy without prior notification or specifying the reason for the violation. I kindly request your guidance in resolving this matter. Despite attempting to contact customer support, I have not received any response.

[anmar]

To everyone who has this problem i advice you to shift to woocommerce contact me if you any guidance They will not open your account not matter what you say

[Clwegmann]

The same thing happened to me.  I started a Shopify store 4 days ago using a build your store program created by Adrian Morrison.  The first day they shut it down saying I violated Shopify's Acceptable Use Policy.  I talked to customer service and they said fill out the form to get it re-opened, which I did, and they said start a new store.  2 day's later I started a new store and on day 3 Shopify shut that store down again saying I violated Shopify's Acceptable Use Policy.  I contacted customer support again, (through their chat on the website) and they said fill out the form again to get it re-opened, which I did again, and they said I could start a new store using the same program but why do that if they are going to keep shutting it down.  I do not understand what is going on and I contacted Adrian Morrison's support team and they stated that Shopify has Bots that go through your store and if they do not like something they see they shut it down.  All we can do (they say) is fill out their forms and wait.  I have been through training and I am in a 3 day seminar where they teach you how to manage your store and add things on etc. but it does me no good if they keep shutting me down and I cannot implement it at all.  Did you get your store back and if yes how long did it take?  Their AI chat says after 7 days contact them through chat and they will find a representative to talk to.