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Why was my online store account terminated?

donkool
Visitor
3 0 0

 

Hello Shopify Community,

 I am writing to seek assistance and clarification regarding the recent termination of my Shopify store. Unfortunately, my store has been terminated due to a violation of Shopify's Acceptable Use Policy, but I am uncertain about the specific policy I may have violated.

I would like to emphasize that I take the rules and guidelines set by Shopify seriously, and I've always strived to maintain a compliant and ethical store. However, without a clear understanding of which aspect of the policy my store may have violated, it has been challenging for me to address the issue and take appropriate corrective actions.

I would greatly appreciate it if someone from the Shopify team or an experienced member of the community could provide me with more information about the specific violation that led to the termination of my store. Understanding the exact nature of the issue will enable me to rectify it and ensure that I comply with all the necessary rules and guidelines in the future.

I am committed to maintaining a trustworthy and reputable presence on Shopify, and I believe that addressing this issue and learning from it will help me in achieving that goal. I am open to any guidance or advice from the community members who may have faced similar situations or from Shopify representatives who can shed light on the issue.

Thank you in advance for your assistance and support. I look forward to resolving this matter and getting my store back on track.

 

Accepted Solution (1)

Imogen
Shopify Staff
1679 195 288

This is an accepted solution.

Hi there, @donkool. Thank you for taking the time to create this post here in the Shopify Community. My name is Imogen. It's good to meet you!

 

Just to set some expectations for you, we're unable to authenticate users in the Shopify Community, so we're unable to access your account, or discuss any account specific information.

If you're looking for more information in relation to the email you've received regarding your store, it is best that you reply to that email directly with any questions you have. The folks on the other end of that email are the folks best equipped to provide you with the information you are looking for.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 15 (15)

Imogen
Shopify Staff
1679 195 288

This is an accepted solution.

Hi there, @donkool. Thank you for taking the time to create this post here in the Shopify Community. My name is Imogen. It's good to meet you!

 

Just to set some expectations for you, we're unable to authenticate users in the Shopify Community, so we're unable to access your account, or discuss any account specific information.

If you're looking for more information in relation to the email you've received regarding your store, it is best that you reply to that email directly with any questions you have. The folks on the other end of that email are the folks best equipped to provide you with the information you are looking for.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

donkool
Visitor
3 0 0

Hi Imogen,

Thank you for your prompt response and for extending a warm welcome. It's good to meet you too!

I completely understand that you can't access specific account information in the Shopify Community. I appreciate your guidance on the matter.

I have replied to the email thread where I was asked to provide additional documentation for my Shopify store. It's been a week since I submitted my US LLC documents, but I haven't received any updates or information about the status of my account. My store remains unavailable.

I'll continue to wait for a response via email and hope to resolve this situation soon. Your input has been helpful, and I look forward to your continued support.

Best regards, Donkool

anmar
New Member
8 0 0

brother how much time they took to reactive your storw

donkool
Visitor
3 0 0

Two weeks 

anmar
New Member
8 0 0

mine was also terminated but its been more than 2 weeks but still nothing

Benjo80
Tourist
7 0 2

I have same situation..I can't believe they terminated my account without previous information. They should lock the web access to shop for users, but they should allow us to manage our store in the administration panel to fix any trouble they report us.

 

 

anmar
New Member
8 0 0
same here brother still no reply
Benjo80
Tourist
7 0 2

Anyway Bro, this is worry for me.. they wake up in the morning with some strange fell...they will put inactive my shop....

 

I'm looking for others platform too...

anmar
New Member
8 0 0
go on woocommerce as i have store there as well and if you want i can
also.help.you as my store
Benjo80
Tourist
7 0 2

thanks bro...I 'm going to try it...

anmar
New Member
8 0 0
your welcome if you need any help you have ny email
Benjo80
Tourist
7 0 2

where could i find your email ?

anmar
New Member
8 0 0
go into emails that you have connected with shopify there you can find it
jorgehp1
Explorer
53 0 14

Hello, did you get any resolution?

anmar
New Member
8 0 0
No they are not gonna help youbits hetter for you to switch to woocommerce