Why was my order closed and what should I do next?

[TylerH72]

HI, I just received an email that an order has been closed, not really sure what that means or why it happened. If someone could clarify what that means and/or why that happened that'd be great. Also what should my next step be to solving this after i've figured it out. 

thank you,

Tyler 

[Emily · Accepted solution]

Hi, @TylerH72.

Thank you for reaching out!

Do you mind sharing a screenshot of this email you received? I should be able to provide you with more information once I have more context. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Emily · Accepted solution]

Hi, @TylerH72.

Thank you for reaching out!

Do you mind sharing a screenshot of this email you received? I should be able to provide you with more information once I have more context. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[TylerH72]

Thank you for reaching out Emily, much appreciated!

[Emily · Accepted solution]

Hi, @TylerH72.

Thank you for your reply and for sharing that screenshot!

Since that email is not from us, I can't firmly say what exactly that means. However, I did find this FAQ page on Alliexpress that has some information on this that may help you.

Please let me know if you have any further questions!

[TylerH72]

Thank you for the help Emily! I'll reach out to you if I have any further questions.