Why was my store account closed without warning?

Why was my store account closed without warning?

Freestyle098
Visitor
2 0 0

I do not receive any warning email before banning or closing my account.I request you to re-activate my Shopify account and tell the reason why my account is being closed.

@Emily

Reply 1 (1)

Daniel
Shopify Staff (Retired)
1122 79 175

Hi there, @Freestyle098

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to your inquiry, I definitely hear and feel your frustrations about this matter.

 

If you are not seeing anything from us in your emails (spam folder included), please reach out to our live support team for further assistance. Once they verify your credentials, they can open up back end information and provide you with more information as to why you currently cannot access your account. 

 

Here is a direct link for you to reach their queues. We are pointing you over to them as we do not have access to backend information over in social channels such as here in the Community to investigate this further. 

To learn more visit the Shopify Help Center or the Community Blog.