Why won't my checkout page open on my ecommerce site?

Why won't my checkout page open on my ecommerce site?

gajewelry
Visitor
1 0 0

The checkout page you’re looking for does not exist The URL you entered may be deleted or not available. Return to the home page to continue shopping.

 

this is what pops up when anyone clicks checkout! I need help with this ASAP costing me a lot of sales. 

Replies 2 (2)

coffeedev
Shopify Partner
2 0 1

share your shop link so we can have a look.

Victoria
Shopify Staff (Retired)
2398 162 294

Hi, @gajewelry

 

Welcome to the Shopify Community and thanks for sharing your question here.

 

Earlier today, Shopify received multiple reports of checkouts being down for some merchants. The issue has since been escalated to our developers who actively worked to have this resolved. Your customers should now be able to navigate to the checkout as normal and complete a purchase. We've updated the Shopify Status page to reflect these changes.

 

If you continue to experience checkout issues/error messages, I recommend reaching out to our support team via the Shopify Help Center so we can take a closer look. We appreciate your patience and understanding as our team worked through this issue.

 

I hope this helps!

Victoria | Shopify 
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