Why won't my checkout payment method work?

[hhgaarde]

Hello when im at the end of my checkout session and i choose the payment method it just tells me this message "There was a problem processing your payment. Please try again or use another payment method" i have tried using diffrent payment methods both shopify payments and third party ones.

my url is: www.knitti.dk

Hope someone can help.

[Victoria]

Hi there, @hhgaarde.

Welcome to the Shopify community! We appreciate you sharing your question here.

To gain a bit more insight into the checkout issue, could you provide information on the following:

• What payment gateway did you select at checkout?
• Have customers been able to replicate this issue/have they reported it?
• If an abandoned cart has been created, can you check the timeline to view any error messages under gateway information?

I'd like to ensure I have all details to take a look and troubleshoot the issue further.

While browsing your storefront, I had a chance to check out your collections, more about your brand and brand motto and your trading conditions. Have you thought about integrating other social platforms into your storefront? I noticed you have Facebook and Instagram within the footer section. By integrating additional sales channels like Twitter Shopping and Pinterest you can create an avenue to generate sales and bring traction to your store. Check them out and let us know what you think! 

[hhgaarde]

Hi to you aswell.

i use the payment gateaway called pensopay although i dont think this is the problem as i had the same problem with shopify payments, it said the exact same so i tried to change it and the problem still occurs. 

I got some of my friends and my mom to try this and they say they experince the same problem.

It have been working before and then i put my store in building mode through the summer and then i opened it again this week but now this problem occurs.

Thank you for your feedback aswell.

[hhgaarde]

I have now changed the payment gateaway to shopify payments and it still says the same error.

@Victoria 

[Victoria]

Thanks for your response and for sharing the above information, @hhgaarde.

You mentioned that this error occurs with different users on both Shopify Payments and Pensopay. I'd like our team to take a closer look at the abandoned carts that have been created so we can check for any error messages within the timeline. 

Could you head over to our Shopify Help Center, log in to your store and create a support request? From there, you'll be able to access our available contact options: live chat, email or schedule a callback.