Why won't my Facebook link validate in brand settings?

[Colbzc]

When I go to my settings, and brand, I am trying to add my social media links there. But when I try to add Facebook, it doesn't work. It says :"Link not valid". When I go to my company's facebook page, I get the following URL. https://www.facebook.com/profile.php?id=100085338799490

Is there some other URL I am supposed to use, or is this an error with the settings?

[GemPages · Accepted solution]

Hello @Colbzc

It's GemPages support team and glad to support you today.

This issue because your facebooke page URL is incorrect format, It need to format like this 

You can follow this video to change profile page URL https://www.youtube.com/watch?v=h89z-teUyGg

I hope the above is useful to you.

Kind & Best regards, 
GemPages Support Team

[Colbzc]

That worked, thank you! I don't know why I couldn't find that. I think it's because I had to be logged in as my business Facebook account, not my personal. And I was trying to change the link to my business page, and didn't realize that my business FB account and page are basically the same thing

[Derek_Bradley]

Thumbs up! Solved

[mags_piek1]

hi there,

As Facebook made updates again, here is an updated (11/2024) version, fixing the same issue: https://www.youtube.com/watch?v=hHhAN8hBITs

cheers