Why won't my mobile ecommerce store scroll?

[TayloredWine]

Hi there!

I'm looking for some help we're having a lot of bounces because our shopify store isn't scrolling on mobile.

KTWinery.com is the URL. 

Here's a list of our apps if this helps:

Shopify Email

Section Feed

Quickbooks Online by OneSaas

Privy

Klayvio

Judge.me

Facebook

Customer Profile

AVADA Seo (added after the problem started)

I would love any help! 

[Judgeme]

Hello there,

Upon checking the homepage, collection page, product pages, I see they are all scrolling fine on mobile. Maybe the issue is fixed already?

If the issue happens on an unpublished theme, please let me know the preview link so I can check further for you.

Looking forward to hearing from you

[TayloredWine]

Hi!

So this is happening after someone clicks on an ad or a QR code that we
have. We're having a massive drop off rate after they click the ads so
that's why I believe it's sort of an issue with the loading.

[Judgeme]

Hi there,

We have checked further and we couldn't see the issue, as when the traffic is coming from ads or QR is not directly related to our app "Judge.me", we recommend checking if when coming from (Ads or QR code) a parameter is added to the page link https://ktwinery.com/products/mom-juice-set xxxx,  in some cases those parameters can lead to the scrolling/loading issues.

We hope this clarified your concern and feel free to reach back if you need further assistance.