Solved

Why won't my website open in certain countries?

ErinHanifen
Visitor
2 0 0

Hello! I am from Canada, but am traveling Mexico. I'm experiencing a problem where my website (SpiritCasa.com) will not open in Mexico unless I use a VPN to access it. This poses a problem, because we ship worldwide, but now I don't know what countries even have the ability to visit the site. 

Accepted Solution (1)

PageFly-Theodor
Shopify Partner
671 81 95

This is an accepted solution.

Hi @ErinHanifen ,
This is Theodore from PageFly - Shopify Page Builder App.

The issue with your Shopify store (SpiritCasa.com) being inaccessible in Mexico (except through a VPN) could be due to several factors. Here's how to troubleshoot and potentially resolve it:

  • Shopify Geolocation Apps: Check if you have any Shopify apps installed that restrict access based on geographical location. These might be apps related to shipping, currency, or compliance. Disable any such apps temporarily to see if they're causing the issue.

  • Shopify Admin Settings: Review your Shopify admin settings to see if there are any accidental geo-restrictions enabled. Look for options related to "Markets" or "Sales Channels."

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

View solution in original post

Replies 3 (3)

PageFly-Theodor
Shopify Partner
671 81 95

This is an accepted solution.

Hi @ErinHanifen ,
This is Theodore from PageFly - Shopify Page Builder App.

The issue with your Shopify store (SpiritCasa.com) being inaccessible in Mexico (except through a VPN) could be due to several factors. Here's how to troubleshoot and potentially resolve it:

  • Shopify Geolocation Apps: Check if you have any Shopify apps installed that restrict access based on geographical location. These might be apps related to shipping, currency, or compliance. Disable any such apps temporarily to see if they're causing the issue.

  • Shopify Admin Settings: Review your Shopify admin settings to see if there are any accidental geo-restrictions enabled. Look for options related to "Markets" or "Sales Channels."

Best regards,
Theodore | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


PageFly - #1 Page Builder for Shopify merchants.


All features are available from Free plan. Live Chat Support is available 24/7.

ErinHanifen
Visitor
2 0 0

I needed to add to my market. I didn't realize I didn't have all countries selected in "international". So now I am able to view it in Mexico! However, my friend in Canada still can not open the site.. I even made sure the "primary market" was set to Canada, but still not working. 

Imogen
Shopify Staff
1808 206 327

Hi there, @ErinHanifen. Thanks for following up! Are you able to provide us with information on what your friend in Canada sees when trying to open the site? The more information you can share with us, the better we can determine what the issue may be.

Additionally, you can reach out to our Authenticated Support Team via our AI Assistant so we can get you connected with one of our advisors. They'll be able to access your store in real-time, and discuss the situation with our Escalated Teams if required.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog