window.Shopify.checkout object not present on order confirmation page

window.Shopify.checkout object not present on order confirmation page

drs997
Shopify Partner
17 0 5

Hello,

 

Any idea why "window.Shopify.checkout" object may not be present on the order status/confirmation page? This appears to affect some stores. See below section, that I am talking about:

 

drs997_0-1677485133750.png

Than you for your help!

 

Replies 4 (4)

randomdude1
Shopify Partner
5 0 1

Did you come to know why window.Shopify.checkout doesn't exist any more? 

1080
Shopify Partner
297 9 55

@randomdude1  thanks lot, then what other way to track the checkout event ??

Sherki
Shopify Partner
12 0 3

@drs997 Were you able to figure out the root cause? I am sometimes getting undefined object and sometimes the checkout object for the same store.

dylanpierce
Shopify Partner
233 9 103

I'm also seeing this intermittent behavior as well only on order thank you pages.

The store doesn't have Checkout Extensibility enabled, yet sometimes the checkout object fails to populate on the `window.Shopify.checkout` variable.

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