# Technical Q&A **URL:** https://community.shopify.com/c/technical-qa/211.md [Latest](https://community.shopify.com/latest.md) · [Categories](https://community.shopify.com/categories.md) · [Tags](https://community.shopify.com/tags.md) --- ## [About the Technical Q&A category](https://community.shopify.com/t/about-the-technical-q-a-category/550036)
**Author:** [@system](https://community.shopify.com/u/system)\ **Replies:** 5\ **Last updated:** [June 27, 2026, 7:14am UTC](https://community.shopify.com/t/about-the-technical-q-a-category/550036 "2026-06-27T07:14:44Z")
Stuck on code or configuration? Get fast, expert solutions from developers and power users who’ve been there before. Please adhere to the Community Guidelines. --- ## [VICTA Mobile Barcode Scanner Slow / Difficulty Scanning Smaller Barcodes](https://community.shopify.com/t/victa-mobile-barcode-scanner-slow-difficulty-scanning-smaller-barcodes/681975)
**Author:** [@MarketStGallery](https://community.shopify.com/u/MarketStGallery)\ **Replies:** 2\ **Last updated:** [October 13, 2026, 11:43pm UTC](https://community.shopify.com/t/victa-mobile-barcode-scanner-slow-difficulty-scanning-smaller-barcodes/681975 "2026-10-13T23:43:42Z")
Hi everyone, Has anyone else been experiencing issues with the barcode scanner on the new VICTA mobile device? We’ve noticed that the scanner is very slow to recognize and register barcodes, even when the barcodes are … --- ## [\[Help\]Explain the data fields in the CSV file when exporting an order](https://community.shopify.com/t/help-explain-the-data-fields-in-the-csv-file-when-exporting-an-order/336928)
**Author:** [@luannguyen](https://community.shopify.com/u/luannguyen)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 6:23pm UTC](https://community.shopify.com/t/help-explain-the-data-fields-in-the-csv-file-when-exporting-an-order/336928 "2026-10-13T18:23:02Z")
Hello everyone, can a Shopify admin explain to me why the CSV file of an order in Shopify shows data for 3 products in one order, but columns D, E,…O in rows 27, 28 are empty? Is it because Shopify considers those … --- ## [Price Displaying Twice](https://community.shopify.com/t/price-displaying-twice/697047)
**Author:** [@CashBear](https://community.shopify.com/u/CashBear)\ **Replies:** 14\ **Last updated:** [October 13, 2026, 6:10pm UTC](https://community.shopify.com/t/price-displaying-twice/697047 "2026-10-13T18:10:48Z")
Hello! I’m about to announce my store publicly, but for some reason all of my products are showing duplicate prices! I suspected that the culprit was the currency converter app I installed, but even after uninstalling i… --- ## [How can I set main product images in Google Merchant Centre instead of variant ones?](https://community.shopify.com/t/how-can-i-set-main-product-images-in-google-merchant-centre-instead-of-variant-ones/277148)
**Author:** [@JelleKuper](https://community.shopify.com/u/JelleKuper)\ **Replies:** 4\ **Last updated:** [October 13, 2026, 5:33pm UTC](https://community.shopify.com/t/how-can-i-set-main-product-images-in-google-merchant-centre-instead-of-variant-ones/277148 "2026-10-13T17:33:39Z")
Hello, I don’t really know how to write this question but I’m going to make it as clear as possible. (sorry if my english is not correct) I recently connected my shopify store to the Google Merchant centre. Google fin… --- ## [Trouble with checkout page / order confirmation](https://community.shopify.com/t/trouble-with-checkout-page-order-confirmation/697381)
**Author:** [@Chugger](https://community.shopify.com/u/Chugger)\ **Replies:** 3\ **Last updated:** [October 13, 2026, 4:28pm UTC](https://community.shopify.com/t/trouble-with-checkout-page-order-confirmation/697381 "2026-10-13T16:28:14Z")
Hello, i have a problem with checkout on my website. Customers are able to pay, however after payment they get stuck on the site with no order confirmation, nor does it create a order for me to fullfil on my side, there … --- ## [How to put separate policy links in footer -Horizon theme](https://community.shopify.com/t/how-to-put-separate-policy-links-in-footer-horizon-theme/696452)
**Author:** [@Geronim0](https://community.shopify.com/u/Geronim0)\ **Replies:** 6\ **Last updated:** [October 13, 2026, 12:51am UTC](https://community.shopify.com/t/how-to-put-separate-policy-links-in-footer-horizon-theme/696452 "2026-10-13T00:51:34Z")
Hello Community, I would like to add a separate policy links for each policy in my footer. Currently only the terms & policies appear as a single link, which when clicked, displays links to the individual policy. How… --- ## [Slideshows for desktop and mobile version](https://community.shopify.com/t/slideshows-for-desktop-and-mobile-version/677002)
**Author:** [@Gloomy](https://community.shopify.com/u/Gloomy)\ **Replies:** 19\ **Last updated:** [October 13, 2026, 12:35am UTC](https://community.shopify.com/t/slideshows-for-desktop-and-mobile-version/677002 "2026-10-13T00:35:55Z")
Hello! This is for the Horizon theme. I was wondering if it is possible to have the desktop version and mobile version to have their own slideshow setting? Because when I create a slideshow, the desktop version is good … --- ## [Atelier 4.2.0: conversion rate dropped after updating. Anyone else?](https://community.shopify.com/t/atelier-4-2-0-conversion-rate-dropped-after-updating-anyone-else/696936)
**Author:** [@Line\_Lund\_Sorensen](https://community.shopify.com/u/Line_Lund_Sorensen)\ **Replies:** 7\ **Last updated:** [October 13, 2026, 12:19am UTC](https://community.shopify.com/t/atelier-4-2-0-conversion-rate-dropped-after-updating-anyone-else/696936 "2026-10-13T00:19:58Z")
Atelier 4.2.0: conversion rate dropped after updating. Anyone else? I run a small jewellery store at lilustudio.dk and use Atelier. In September, I had problems with the add-to-cart button and falling sales while runni… --- ## [What Happened To The J & K Shortcut](https://community.shopify.com/t/what-happened-to-the-j-k-shortcut/697033)
**Author:** [@punkwithacamera](https://community.shopify.com/u/punkwithacamera)\ **Replies:** 2\ **Last updated:** [October 12, 2026, 7:46pm UTC](https://community.shopify.com/t/what-happened-to-the-j-k-shortcut/697033 "2026-10-12T19:46:07Z")
I use the J & K shortcut to go between orders and enter them into our production que. We are a DIY Screen printing shop and removing this feature makes our job harder. Can we please add that back in as well as the select… --- ## [facebook app meta pixel](https://community.shopify.com/t/facebook-app-meta-pixel/392874)
**Author:** [@Fusionate](https://community.shopify.com/u/Fusionate)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 4:54pm UTC](https://community.shopify.com/t/facebook-app-meta-pixel/392874 "2026-10-12T16:54:28Z")
can anybody help fix my meta pixel integrated through shopify. on the events manager tool it keeps displaying “Missing AddToCart parameter” and “unmatched products” can anyone help fix this issue as Facebook and shopify … --- ## [J and K Keyboard shortcuts removed](https://community.shopify.com/t/j-and-k-keyboard-shortcuts-removed/695268)
**Author:** [@peter.n.d](https://community.shopify.com/u/peter.n.d)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 11:38am UTC](https://community.shopify.com/t/j-and-k-keyboard-shortcuts-removed/695268 "2026-10-12T11:38:03Z")
The (J for next order) and (K for previous order) shortcuts were removed from the new Shopify redesign 2026. They could be easily put back since those keys aren’t being used for something else and are such a time saver f… --- ## [Auto-reactivating PAUSED discount nodes — rollout conflict?](https://community.shopify.com/t/auto-reactivating-paused-discount-nodes-rollout-conflict/692898)
**Author:** [@Liu\_ShengDong](https://community.shopify.com/u/Liu_ShengDong)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 3:09am UTC](https://community.shopify.com/t/auto-reactivating-paused-discount-nodes-rollout-conflict/692898 "2026-10-12T03:09:27Z")
So our app has this self-healing thing where on every load/cron/reinstall, it checks if the discount node is still ACTIVE. If it finds it PAUSED or EXPIRED, it just calls discountAutomaticActivate and moves on. We built … --- ## [Feature request: per-shop triggers for Next Gen Events subscriptions](https://community.shopify.com/t/feature-request-per-shop-triggers-for-next-gen-events-subscriptions/694895)
**Author:** [@adif.maulana](https://community.shopify.com/u/adif.maulana)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 2:58am UTC](https://community.shopify.com/t/feature-request-per-shop-triggers-for-next-gen-events-subscriptions/694895 "2026-10-12T02:58:39Z")
Let apps create Next Gen Events subscriptions with triggers for one shop at a time. Today they can only be set once, for the whole app, in shopify.app.toml. Multi-tenant apps need each merchant to receive only the field … --- ## [Why is this happening](https://community.shopify.com/t/why-is-this-happening/696516)
**Author:** [@Hello32](https://community.shopify.com/u/Hello32)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 12:49am UTC](https://community.shopify.com/t/why-is-this-happening/696516 "2026-10-12T00:49:51Z")
im new to Shopify, and this thing pops up when I try to edit my theme. Why? And what can I do to fix it? --- ## [Shopify App showing deprecated offline token after recent new UI/UX](https://community.shopify.com/t/shopify-app-showing-deprecated-offline-token-after-recent-new-ui-ux/695353)
**Author:** [@Iciren](https://community.shopify.com/u/Iciren)\ **Replies:** 2\ **Last updated:** [October 11, 2026, 11:22am UTC](https://community.shopify.com/t/shopify-app-showing-deprecated-offline-token-after-recent-new-ui-ux/695353 "2026-10-11T11:22:08Z")
Around mid September, we updated our app to handle deprecated offline access token which will take effect by Jan 2027. After the update we are no longer seeing any warning in our https://dev.shopify.com/dashboard, but ea… --- ## [Extreme add to carts and checkout sessions](https://community.shopify.com/t/extreme-add-to-carts-and-checkout-sessions/691164)
**Author:** [@MBHK](https://community.shopify.com/u/MBHK)\ **Replies:** 10\ **Last updated:** [October 10, 2026, 7:54pm UTC](https://community.shopify.com/t/extreme-add-to-carts-and-checkout-sessions/691164 "2026-10-10T19:54:34Z")
I have a shopify store and have been running fine for years Since last 1 month I have been fighting to know what is causing enormous amount of add to carts like 1000s every hour and same with checkout page visits and sa… --- ## [How can I charge different fees for a specific product in different states?](https://community.shopify.com/t/how-can-i-charge-different-fees-for-a-specific-product-in-different-states/695322)
**Author:** [@JiangMintun](https://community.shopify.com/u/JiangMintun)\ **Replies:** 3\ **Last updated:** [October 10, 2026, 7:21am UTC](https://community.shopify.com/t/how-can-i-charge-different-fees-for-a-specific-product-in-different-states/695322 "2026-10-10T07:21:11Z")
What I want to achieve is to charge different fees in different states of the US for a product called “Environmental Protection Recycling Fee”. Currently, my solution is to control the price of this product via the Disc… --- ## [Customer events GA4 purchase](https://community.shopify.com/t/customer-events-ga4-purchase/571767)
**Author:** [@user2328](https://community.shopify.com/u/user2328)\ **Replies:** 9\ **Last updated:** [October 9, 2026, 10:10pm UTC](https://community.shopify.com/t/customer-events-ga4-purchase/571767 "2026-10-09T22:10:34Z")
Purchase revenue value , sent from shopify customer events not populated in GA4 --- ## [Admin GraphQL: Why is Order.sourceIdentifier null for unverified returns?](https://community.shopify.com/t/admin-graphql-why-is-order-sourceidentifier-null-for-unverified-returns/695270)
**Author:** [@Skanda\_Kumar](https://community.shopify.com/u/Skanda_Kumar)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 6:38pm UTC](https://community.shopify.com/t/admin-graphql-why-is-order-sourceidentifier-null-for-unverified-returns/695270 "2026-10-09T18:38:20Z")
When a unverified return is created the Order.sourceIdentifier field is empty, is this the way it works? --- ## [Featured Collection Carousel Adds Extra Spacing When Product Count Is Increased!](https://community.shopify.com/t/featured-collection-carousel-adds-extra-spacing-when-product-count-is-increased/694919)
**Author:** [@saintmessi](https://community.shopify.com/u/saintmessi)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 4:45pm UTC](https://community.shopify.com/t/featured-collection-carousel-adds-extra-spacing-when-product-count-is-increased/694919 "2026-10-09T16:45:17Z")
I’m using Shopify Horizon 4.2.0. In the Featured Collection section, when the product count is set to 8, the carousel displays correctly with zero top and bottom padding. However, when I increase the product count to 16,… --- ## [How to adjust product prices according to different regions?](https://community.shopify.com/t/how-to-adjust-product-prices-according-to-different-regions/694952)
**Author:** [@JiangMintun](https://community.shopify.com/u/JiangMintun)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 12:58pm UTC](https://community.shopify.com/t/how-to-adjust-product-prices-according-to-different-regions/694952 "2026-10-09T12:58:36Z")
Currently, I use a UI extension to pre-fetch the shipping address, add it to the shopping cart, and then use a function to retrieve that address to apply product discounts. For express checkout methods like Apple Pay, I … --- ## [Product card background colour appear on top of gradient colour background!](https://community.shopify.com/t/product-card-background-colour-appear-on-top-of-gradient-colour-background/694936)
**Author:** [@Geronim0](https://community.shopify.com/u/Geronim0)\ **Replies:** 8\ **Last updated:** [October 9, 2026, 8:51am UTC](https://community.shopify.com/t/product-card-background-colour-appear-on-top-of-gradient-colour-background/694936 "2026-10-09T08:51:57Z")
Hello community, I am using a customised background colour in CSS for one of my sections. However, the product card which is displayed as a carousel in the section appears with a separate colour of its own on top of the… --- ## [AVADA SEO Suite left code that kept overwriting SEO titles after uninstall - how to check and remove](https://community.shopify.com/t/avada-seo-suite-left-code-that-kept-overwriting-seo-titles-after-uninstall-how-to-check-and-remove/694137)
**Author:** [@ChaseFG](https://community.shopify.com/u/ChaseFG)\ **Replies:** 5\ **Last updated:** [October 9, 2026, 9:14am UTC](https://community.shopify.com/t/avada-seo-suite-left-code-that-kept-overwriting-seo-titles-after-uninstall-how-to-check-and-remove/694137 "2026-10-09T09:14:29Z")
Posting this so other merchants can check their stores. We uninstalled AVADA SEO Suite last year. Last week we discovered its code was still in our theme and still running. It was overwriting the SEO title and meta desc… --- ## [Bot Traffic Investigation & Blocking Solution](https://community.shopify.com/t/bot-traffic-investigation-blocking-solution/667737)
**Author:** [@Shopping\_IQ](https://community.shopify.com/u/Shopping_IQ)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 9:26pm UTC](https://community.shopify.com/t/bot-traffic-investigation-blocking-solution/667737 "2026-10-08T21:26:35Z")
I am a Shopify app developer working with a client store, Sand Dollar Dubai. The merchant is experiencing unusually high traffic from Singapore. We checked Shopify Analytics for the last 7 days and found approximately: … --- ## [Bulk Editing Feature](https://community.shopify.com/t/bulk-editing-feature/652503)
**Author:** [@Ashley\_Sovilla](https://community.shopify.com/u/Ashley_Sovilla)\ **Replies:** 5\ **Last updated:** [October 8, 2026, 10:56am UTC](https://community.shopify.com/t/bulk-editing-feature/652503 "2026-10-08T10:56:39Z")
I was wondering when Shopify will update to give us the ability to bulk edit product variants when we are bulk editing all products, instead of having to go in manually and edit each and every product one by one. It’s qu… --- ## [Bundles order splitting issue](https://community.shopify.com/t/bundles-order-splitting-issue/638563)
**Author:** [@slamduncan](https://community.shopify.com/u/slamduncan)\ **Replies:** 9\ **Last updated:** [October 8, 2026, 5:49am UTC](https://community.shopify.com/t/bundles-order-splitting-issue/638563 "2026-10-08T05:49:24Z")
Hello, I found a Shopify limitation and issue. When using Bundling apps, even the native Shopify Bundles app, it’s splitting my order incorrectly. I sell 12-packs of energy drinks. See example here. I also sell the en… --- ## [Hamburger menu in desktop!](https://community.shopify.com/t/hamburger-menu-in-desktop/692746)
**Author:** [@saintmessi](https://community.shopify.com/u/saintmessi)\ **Replies:** 7\ **Last updated:** [October 8, 2026, 4:11am UTC](https://community.shopify.com/t/hamburger-menu-in-desktop/692746 "2026-10-08T04:11:40Z")
Hi, how can I add a hamburger menu to the desktop view, just like the one in the mobile view? I’m using Horizon Theme 4.2.0. Password: takethepass I’ve attached an example for reference. Can anyone please help me wit… --- ## [Security incident and governance review](https://community.shopify.com/t/security-incident-and-governance-review/687697)
**Author:** [@AzerM](https://community.shopify.com/u/AzerM)\ **Replies:** 5\ **Last updated:** [October 8, 2026, 3:25am UTC](https://community.shopify.com/t/security-incident-and-governance-review/687697 "2026-10-08T03:25:57Z")
Hi everyone, I’m an app developer dealing with a security review from Shopify and would really value hearing from anyone who has been through something similar. Short background (no account-specific details): Shopify… --- ## [Shopify Plus security review questions, audit logs, deletion, incident notification, data locations](https://community.shopify.com/t/shopify-plus-security-review-questions-audit-logs-deletion-incident-notification-data-locations/694209)
**Author:** [@My\_Flag](https://community.shopify.com/u/My_Flag)\ **Replies:** 2\ **Last updated:** [October 7, 2026, 7:23pm UTC](https://community.shopify.com/t/shopify-plus-security-review-questions-audit-logs-deletion-incident-notification-data-locations/694209 "2026-10-07T19:23:03Z")
Hi all, we’re doing a vendor security review for a Shopify Plus store and have a few questions I haven’t been able to pin down in the public docs. Appreciate any pointers: Audit logs — How long does Shopify retain use… [Next page](https://community.shopify.com/c/technical-qa/211.md?page=1)