Bearbeiten von Kundenbenachrichtigungen

[Carla_BodyKiss]

Hi! Ich bin leider überhaupt nicht bewandelt was Codesprache angeht und habe folgendes Problem: Unter Einstellungen --> Benachrichtigungen kann ich ja eigentlich Bestellbestätigung und Co. bearbeiten. Leider weist meine Versandbestätigung, anders als alle anderen Dokumente, immer noch Dinge auf, die da nicht sein sollten (z.B. ein altes Logo sowie noch das "Klaviyo" Logo, was nicht mehr dort hin gehört)- kann mir jemand helfen, das zu entfernen? 

Vielen lieben Dank im Voraus!

[Gabe · Accepted solution]

Hey @Carla_BodyKiss 

Kannst du mal den Code deiner Versandbestätigung hier im Leitfaden reinpasten? Im Code kann man meist erkennen woran das liegen könnte 😉

Dann wenn alles nicht klappt kannst du das Code ganz unten zum Standard zurücksetzen und die Vorlage nochmal anpassen:

[Carla_BodyKiss]

Hey! Okay, dann bitteschön:

Spoiler

http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <meta content="text/html;<br>charset=utf-8" http-equiv="Content-Type" /> <meta name="viewport" />
content="width=device-width, initial-scale=1" /> <br>type="text/css">@media only screen and<br>(max-width:480px){body,table,td,p,a,li,blockquote{-webkit-text-size-adjust:none<br>!important}body{width:100% !important;min-width:100%<br>!important}#bodyCell{padding:10px<br>!important}table.kmMobileHide{display:none<br>!important}table.kmDesktopOnly,td.kmDesktopOnly,th.kmDesktopOnly,tr.kmDesktopOnly,td.kmDesktopWrapHeaderMobileNone{display:none<br>!important}table.kmMobileOnly{display:table<br>!important}tr.kmMobileOnly{display:table-row<br>!important}td.kmMobileOnly,td.kmDesktopWrapHeader,th.kmMobileOnly{display:table-cell<br>!important}tr.kmMobileNoAlign,table.kmMobileNoAlign{float:none<br>!important;text-align:initial !important;vertical-align:middle<br>!important;table-layout:fixed !important}tr.kmMobileCenterAlign{float:none<br>!important;text-align:center !important;vertical-align:middle<br>!important;table-layout:fixed<br>!important}td.kmButtonCollection{padding-left:9px<br>!important;padding-right:9px !important;padding-top:9px<br>!important;padding-bottom:9px<br>!important}td.kmMobileHeaderStackDesktopNone,img.kmMobileHeaderStackDesktopNone,td.kmMobileHeaderStack{display:block<br>!important;margin-left:auto !important;margin-right:auto<br>!important;padding-bottom:9px !important;padding-right:0<br>!important;padding-left:0<br>!important}td.kmMobileWrapHeader,td.kmMobileWrapHeaderDesktopNone{display:inline-block<br>!important}td.kmMobileHeaderSpacing{padding-right:10px<br>!important}td.kmMobileHeaderNoSpacing{padding-right:0<br>!important}table.kmDesktopAutoWidth{width:inherit<br>!important}table.kmMobileAutoWidth{width:100%<br>!important}table.kmTextContentContainer{width:100%<br>!important}table.kmBoxedTextContentContainer{width:100%<br>!important}td.kmImageContent{padding-left:0 !important;padding-right:0<br>!important}img.kmImage{width:100%<br>!important}td.kmMobileStretch{padding-left:0 !important;padding-right:0<br>!important}table.kmSplitContentLeftContentContainer,table.kmSplitContentRightContentContainer,table.kmColumnContainer,td.kmVerticalButtonBarContentOuter<br>table.kmButtonBarContent,td.kmVerticalButtonCollectionContentOuter<br>table.kmButtonCollectionContent,table.kmVerticalButton,table.kmVerticalButtonContent{width:100%<br>!important}td.kmButtonCollectionInner{padding-left:9px<br>!important;padding-right:9px !important;padding-top:9px<br>!important;padding-bottom:9px<br>!important}td.kmVerticalButtonIconContent,td.kmVerticalButtonTextContent,td.kmVerticalButtonContentOuter{padding-left:0<br>!important;padding-right:0 !important;padding-bottom:9px<br>!important}table.kmSplitContentLeftContentContainer<br>td.kmTextContent,table.kmSplitContentRightContentContainer<br>td.kmTextContent,table.kmColumnContainer<br>td.kmTextContent,table.kmSplitContentLeftContentContainer<br>td.kmImageContent,table.kmSplitContentRightContentContainer<br>td.kmImageContent{padding-top:9px<br>!important}td.rowContainer.kmFloatLeft,td.rowContainer.kmFloatLeft,td.rowContainer.kmFloatLeft.firstColumn,td.rowContainer.kmFloatLeft.firstColumn,td.rowContainer.kmFloatLeft.lastColumn,td.rowContainer.kmFloatLeft.lastColumn{float:left;clear:both;width:100%<br>!important}table.templateContainer,table.templateContainer.brandingContainer,div.templateContainer,div.templateContainer.brandingContainer,table.templateRow{max-width:600px<br>!important;width:100% !important}h1{font-size:40px<br>!important;line-height:1.1 !important}h2{font-size:32px<br>!important;line-height:1.1 !important}h3{font-size:24px<br>!important;line-height:1.1 !important}h4{font-size:18px<br>!important;line-height:1.1 !important}td.kmTextContent{font-size:14px<br>!important;line-height:1.3 !important}td.kmTextBlockInner<br>td.kmTextContent{padding-right:18px !important;padding-left:18px<br>!important}table.kmTableBlock.kmTableMobile<br>td.kmTableBlockInner{padding-left:9px !important;padding-right:9px<br>!important}table.kmTableBlock.kmTableMobile td.kmTableBlockInner<br>.kmTextContent{font-size:14px !important;line-height:1.3<br>!important;padding-left:4px !important;padding-right:4px<br>!important}}

align="center" border="0" cellpadding="0" cellspacing="0" id="bodyTable"width="100%" data-upload-file-url="/ajax/email-editor/file/upload"data-upload-files-url="/ajax/email-editor/files/upload"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:auto;padding:0;background-color:#F7F7F7;height:100%;margin:0;width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:auto;padding-top:50px;padding-left:20px;padding-bottom:20px;padding-right:20px;border-top:0;height:100%;margin:0;width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;min-width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding:9px;padding-right:9;padding-left:9;"
valign="top">cellspacing="0" class="kmImageContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;min-width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding:0;font-size:0;padding-top:0px;padding-bottom:0;padding-left:9px;padding-right:9px;">

width="546"
style="border:0;height:auto;line-height:100%;outline:none;text-decoration:none;max-width:100%;padding-bottom:0;display:inline;vertical-align:top;font-size:12px;width:100%;margin-right:0;max-width:813px;padding:0;border-width:0;"
/>

border="0" cellpadding="0" cellspacing="0" class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:18px;padding-bottom:9px;padding-left:18px;padding-right:18px;'>
Deine Bestellung ist auf dem Weg!

cellspacing="0" class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:0px;padding-bottom:20px;padding-left:18px;padding-right:18px;'>
Wir haben gute Neuigkeiten! {% if fulfillment.item_count == item_count
%}Alle{% elsif fulfillment_status == 'fulfilled' %}The last{% else %}Some{%
endif %} Produkte von deiner Bestellung #{{ order_number }} wurden
versendet.

width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:9px;padding-bottom:0px;padding-left:18px;padding-right:18px;'>
Versandinformation:

border="0" cellpadding="0" cellspacing="0" class="kmTableBlockkmTableMobile" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-top:0px;padding-bottom:18px;padding-left:18px;padding-right:18px;">
{% if fulfillment.fulfillment_line_items %}cellpadding="0" cellspacing="0" class="kmTable" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">style='color:#222;font-family:"Helvetica Neue",Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;text-align:right;width:25%;padding-top:0px;font-weight:bold;padding-bottom:0px;padding-left:0px;padding-right:0px;'>style='color:#222;font-family:"Helvetica Neue",Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;text-align:left;width:75%;padding-top:0px;font-weight:bold;padding-bottom:0px;padding-left:0px;padding-right:0px;'>{% for line infulfillment.fulfillment_line_items %}{% endfor %}

valign="top" class="kmTextContent" style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica Neue", Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;text-align:right;width:25%;border-top-style:solid;padding-bottom:8px;padding-right:10px;padding-left:0px;padding-top:8px;border-top-color:#EEEEEE;border-top-width:1px;'> style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed"> style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding:0;font-size:0;padding:0;"> width="150" style="border:0;height:auto;line-height:100%;outline:none;text-decoration:none;max-width:100%;padding-bottom:0;display:inline;vertical-align:top;font-size:12px;width:100%;margin-left:0;max-width:200px;" />

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica Neue", Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;border-right:none;text-align:left;width:75%;;border-top-style:solid;padding-bottom:8px;padding-right:10px;padding-left:0px;padding-top:8px;border-top-color:#EEEEEE;border-top-width:1px;'> {{ line.line_item.title }} Anzahl: {{ line.line_item.quantity }}

{% else %} {% endif %}

{% if
requires_shipping %}class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:9px;padding-bottom:9px;padding-left:18px;padding-right:18px;'>

Die Produkte werden mit {{
fulfillment.tracking_company }} zur folgenden Adresse versendet:

style="margin:0;padding-bottom:0">{{ shipping_address.name }}
{{
shipping_address.address1 }}
{{ shipping_address.address2 }}
{{
shipping_address.city }}, {{ shipping_address.province }} {{
shipping_address.zip }}
{{ shipping_address.country }}

{% endif %} {% if
fulfillment.tracking_numbers.size == 1 %}cellspacing="0" class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:9px;padding-bottom:9px;padding-left:18px;padding-right:18px;'>
Deine Trackingnummer lautet: {{ fulfillment.tracking_numbers.first
}}. Verfolge deine Sendung, um den Lieferstatus zu sehen.

{% endif %} {% if
fulfillment.tracking_numbers.size == 1 %}cellspacing="0" width="100%" class="kmButtonBlock"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;width:100% !important">

align="center" class="kmButtonBlockInner"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;min-width:60px;padding:9px
18px;padding-top:9px;padding-bottom:9px;padding-left:18px;padding-right:18px;">
class="kmButtonContentContainer"style="border-collapse:separate;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;background-color:#999;background-color:#6F979C;border-radius:5px;">

class="kmButtonContent"
style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:white;font-family:"Helvetica
Neue",
Arial;font-size:16px;color:#FFFFFF;letter-spacing:0px;font-size:16px;font-family:Arial;font-weight:bold;'>

target="_self"
style='word-wrap:break-word;max-width:100%;font-weight:normal;line-height:100%;text-al...

{% endif %}cellspacing="0" class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:9px;padding-bottom:18px;padding-left:18px;padding-right:18px;'>

Vielen Dank für deine Bestellung!

cellpadding="0" cellspacing="0" width="100%" class="kmDividerBlock"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-top:18px;padding-bottom:18px;padding-left:18px;padding-right:18px;">
width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;border-top-width:1px;border-top-style:solid;border-top-color:#ccc;">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

cellpadding="0" cellspacing="0" class="kmButtonBarBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

align="center" valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-top:9px;padding-bottom:9px;padding-left:9px;padding-right:9px;">
class="kmButtonBarContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-left:9px;padding-right:9px;">
class="kmButtonBarContent"style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;font-family:"HelveticaNeue", Arial'>

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-right:10px;">

style="word-wrap:break-word;max-width:100%;color:#6F979C;font-weight:normal;text-decoration:underlin...

align="left" border="0" cellpadding="0" cellspacing="0" class=""style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding-right:10px;">

style="word-wrap:break-word;max-width:100%;color:#6F979C;font-weight:normal;text-decoration:underlin...

align="left" border="0" cellpadding="0" cellspacing="0" class=""style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">

target="_blank"
style="word-wrap:break-word;max-width:100%;color:#6F979C;font-weight:normal;text-deco...

cellspacing="0" class="kmTextBlock" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

valign="top"
style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;">
class="kmTextContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style='border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;color:#222;font-family:"Helvetica
Neue",
Arial;font-size:14px;line-height:1.3;letter-spacing:0;text-align:left;max-width:100%;word-wrap:break-word;padding-top:9px;padding-bottom:18px;padding-right:18px;text-align:center;padding-left:18px;'>
{{ BodyKiss }}

style="border:0;background-color:transparent;border-radius:0;display:
table; width:600px">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed">
width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;min-width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding:9px;padding-top:25px;padding-bottom:25px;"
valign="top">cellspacing="0" class="kmImageContentContainer" width="100%"style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;min-width:100%">

style="border-collapse:collapse;mso-table-lspace:0;mso-table-rspace:0;table-layout:fixed;padding:0;font-size:0;padding-top:0px;padding-bottom:0;padding-left:9px;padding-right:9px;text-align:
center;">
target="_self"
style="word-wrap:break-word;max-width:100%;color:#6F979C;font-weight:normal;text-decor...

[Carla_BodyKiss]

Hi @Gabe , nevermind, das mit dem Zurücksetzen hat geklappt- danke für die Hilfe und die Geduld mit mir blutiger Anfängerin!

[Gabe]

@Carla_BodyKiss 

Freut mich! Nicht vergessen, dass unsere Hilfe hier nicht endet, also lass gerne wissen wenn du weitere Fragen hast zum obigen Thema oder generell zu deinem Shop und Business hast.

Ein paar Tipps: Bereitest du dich rechtzeitig auf deinen nächsten Sale vor, wie z.B. mit Geschenkkarten (https://bit.ly/39IoABb) oder vielleicht ein Upgrade deiner Versandeinrichtung für 2021 zu machen (https://bit.ly/3m8Xqqo)? Gerne können wir dabei helfen hier in der Community!