FROM CACHE - de_header

My website isn't working

1 0 0


my problem is, that my entire site is working but I can't click on any product.

This problem means that I can't launch my store. When I try to click on a product is there always the same screen(you may also like). I

hope somebody can help me.


Shopify Staff
16755 2647 3926

Hey @Maxe1 


Thanks for the link and you have reached the Deutsche Community here! 😉


I can see what you mean - clicking on a product on the collection page, it loops back the same "you may also like" screen and doesn't open the expected product information. 


Can you first check if you have hidden the Product Information Section on the product page in the theme settings?




Then, did you add or change anything in the theme, or did you add an app that works in the store frontend and change anything there like a PAGE Builder App? This would be important information that we need here in the community so that we can help you faster w/o having to ask more questions.


A word of caution: your theme has a lot of injected code which can affect the proper functioning of your Dawn Theme!


Using the Chrome developer console, I can see injected code in that page from the Debutify reviews app and from the Zipify page builder app. 




Example scripts inject from the Debutify Reviews app:


<script>(function() {
 function asyncLoad() {
   var urls = ["https:\/\/\/js\/installed.js?","https:\/\/\/shopifycloud\/shopify_chat\/storefront\/shopifyChatV1.js?api_env=production\u0026c=%23202a36\u0026i=chat_bubble\u0026p=bottom_right\u0026s=icon\u0026shop_id=iu_JCgAUX13AiFLQbqvT8wID09cbxHCI-85eGjsi7B0\u0026t=no_text\u0026v=1\"];
   for (var i = 0; i < urls.length; i++) {
     var s = document.createElement('script');
     s.type = 'text/javascript';
     s.async = true;
     var x = document.getElementsByTagName('script')[0];
     x.parentNode.insertBefore(s, x);
 if(window.attachEvent) {
   window.attachEvent('onload', asyncLoad);
 } else {
   window.addEventListener('load', asyncLoad, false);




<div class="dbtfy-review_widget dbtfy-review_badge-widget" style="display:none">
           <div class="dbtfy-review dbtfy-review_badge" data-product-id="8502788817239">
               <div class="dbtfy-review_badge-container" data-average-rating="0.00" data-review-count="0"> <span class="dbtfy-review_badge-reviews-text"> </span> </div>


And a lot more...


Just be aware that these apps inject a lot of scripts into your theme code, that can also exclude you from any theme updates. But if You feel the apps are worth it and can really increase your conversion rates then by all means use them. If you encounter any issues with those apps, then please contact the app developers immediately. 

Gabe | Social Care @ Shopify
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