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Betreff: Order confirmation: attached PDF broken

Order confirmation: attached PDF broken

te_tech
Besucher
1 0 0

Dear community,

 

I've been struggling with this issue for quite a while now:


when shopify sends an order confirmation via email to a customer, the attached PDF files
including our terms of service and refund policy show a couple of blank pages, some pages
have a header with broken symbols.
It looks like the PDF engine doesn't render PDFs properly.

 

At the bottom of our order confirmation template there is the following code:

{%- if shop.terms_of_service.body != blank -%}
{{ shop.terms_of_service | attach_as_pdf: "AGB" }}
{%- endif -%}

{%- if shop.refund_policy.body != blank -%}
{{ shop.refund_policy | attach_as_pdf: "Widerrufsrecht" }}
{%- endif -%}

Can anyone help me out?

6 ANTWORTEN 6

Gabe
Shopify Staff
18475 2895 4263

Hey @te_tech 

 

We will need to check that in the backend. Please send that to us (https://bit.ly/3cwO7ym) including examples of the affected pdfs and some screenshots or an order-confirmation email example.

Gabe | Social Care @ Shopify
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PeterSchulz
Tourist
7 0 2

ich habe das gleiche Problem, gibt es dazu schon eine Lösung?

Gabe
Shopify Staff
18475 2895 4263

@PeterSchulz 

 

See above thanks 😉

Gabe | Social Care @ Shopify
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 - Wurde deine Frage beantwortet? Markiere es als Akzeptierte Lösung 
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PeterSchulz
Tourist
7 0 2

I see, but what is the solution? 

Gabe
Shopify Staff
18475 2895 4263

@PeterSchulz 

 

The reason you need to send that to us is because there many who are reporting this issue (see another thread here) and therefore we need merchants to send us tickets so this can be sent to our developers for further examination. The more Tickets we get the better! 😉

 

It could be something small and simple, but we can't say for sure at the present moment.

Gabe | Social Care @ Shopify
 - War meine Antwort hilfreich? Klicke Like um es mich wissen zu lassen! 
 - Wurde deine Frage beantwortet? Markiere es als Akzeptierte Lösung 
 - Um mehr zu erfahren, besuche das Shopify Help Center oder den Shopify Blog

PeterSchulz
Tourist
7 0 2

ok, many thanks ... i will do