FROM CACHE - pt-br_header
Esta comunidade agora é um espaço de suporte colaborativo. O Atendimento ao cliente da Shopify ficará indisponível para a comunidade, mas você pode se conectar com outros lojistas e parceiros para compartilhar dúvidas, dicas e experiências! Conteúdos que violam nosso Código de conduta ou que você deseja que sejam removidos ainda devem ser denunciados.

Products Showing as Sold Out on Live Store but In Stock in Theme Editor

Products Showing as Sold Out on Live Store but In Stock in Theme Editor

Pinho1234
Novo membro
4 0 0

Hi Shopify Community,

I’m currently experiencing a strange issue with my online store and would really appreciate any help or insights.

All of my products are showing as "Sold Out" on the live website, even though in the theme editor (Customize Theme) they appear with available stock and display correctly.

Here are the full details:

  • In the Shopify admin, all products are active and have stock available.

  • In the Inventory section, I’ve confirmed there are quantities available for each variant.

  • Products are available on the Online Store sales channel.

  • I'm using the Dawn theme, version 15.3.0.

  • When I access the store through Online Store > Themes > Customize, the products appear normally, in stock, and can be added to the cart.

  • However, on the live website (tested including incognito mode), all products show as "Sold Out" and cannot be added to the cart.

To illustrate the issue:

  • I’ve attached two screenshots:

    1. One from the theme editor, where the product appears in stock.

    2. One from the live storefront, where the same product is shown as sold out.

Has anyone experienced a similar issue or does anyone know what could be causing this mismatch between the editor and the live store?

Any advice or guidance would be greatly appreciated.

Thanks in advance!

 

 

Pinho1234_0-1748596691488.png

Pinho1234_1-1748596719653.png

 

0 RESPOSTAS 0