Hi, @KoolKidKris.   Thank you for getting back to me. Yeah, I totally understand what you mean. You can certainly translate your theme manually by following this guide.    All the best, Lulu ... View more

Hey, @JonathanDiane!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   You can remove the Paypal express button on your product pages by disabling the dynamic checkout options within your theme. To do this you'll want to open up the theme editor by going to Online Store>Themes>Customize. In here click on the drop-down mean in the top bar to select 'Product Pages'.     Once you click 'product pages', you can scroll down and you will see the option to uncheck the dynamic checkout options.    Please note: this will only leave the add to cart button on the product pages. We have a guide on dynamic checkout buttons here if you want to have a read to decide if this is something you would definitely like to switch off.    Let me know if you have any further questions at all. You can also ask us all sorts of things. If you want our opinion about your business plan or site layout, even with marketing and growth aspects you're curious about, then be sure to reach out. Almost anything you have questions about when it comes to eCommerce, I've likely at least seen others touch on before and will be glad to help you too!    Kind regards, Lulu ... View more

Hey, @Jsanchez82!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   That seems very strange, is everything appearing okay on the desktop view? Can you share a link to your store so I can check it out on my end, please? Is it all the new images you added or is there a particular image not showing?   Once I have a bit more information I can dig into this for you.   Speak soon, Lulu   ... View more

Thanks for getting back to me with that helpful information, @MeetPatel.    I can see exactly what you are referring to now. As it was fine up until a few days ago, what has changed? Did you add any coding or any new apps perhaps? When it comes to themes that were not developed directly by Shopify, my knowledge and scope of support are limited. That being said, a trick that usually helps is to roll back your theme. You can do this by clicking 'online store > themes > actions > edit code'. Once in here, click 'theme.liquid' in the left-hand side bar menu and click 'older versions'. You can roll the theme back to a date where you remember your theme working correctly. Please note: this will remove any custom code changes that have been done after this date.     If you don't want to do this, I would advise speaking to your theme developer as the next best step, as they are familiar with their theme code and may be able to help you get this sorted. You can find your theme developer by going to 'Online Store > Themes > Customize > Theme Settings' on your Shopify admin, then you scroll to the bottom of the sidebar menu and you will see the developers name and click on 'Get Support' to email them directly.   Let me know how this goes for you or if you have any further questions, feel free to ask!    Kind regards, Lulu ... View more

Hey, @MeetPatel!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   That does seem strange, this is usually caused by custom coding or it could be a theme issue. What theme are you using at the moment? If it is a third party theme, can you click 'Online Store > Themes > and on a Shopify theme like Debut or similar, click "preview" and see if the issue happens still? This will help us narrow down if it is theme related or not.     Could you take a video of you clicking the next page on both the third party theme (if applicable) and the Shopify theme on your end so I can take a look? You can use a third party application something like Screencast-O-Matic to do this. Once I can see this on both themes we can look at possible causes and help you resolve it.   Speak soon, Lulu   ... View more

Hey, @kaiser!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   That is your store name, you can change it in Settings > General but it cannot be left blank or it will not let you save it.      I hope this helps but let me know if you have any further questions. Separate to your query, I just wanted to say that we're always here to chat with you about how things work on Shopify or any technical aspects you might need assistance with — but you can also ask us all sorts of things. If you want our opinion about your business plan or site layout, even with marketing and growth aspects you're curious about, then be sure to reach out. Almost anything you have questions about when it comes to eCommerce, I've likely at least seen others touch on before and will be glad to help you too!    Kind regards, Lulu   ... View more

Hey, @Karim87!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out also.   You have gotten some great tips here and I am glad you have implemented some changes. You have done a great job! What marketing techniques are you using at the moment? Where are you advertising? Are you noticing much traffic to your store?   The first thing that I always look at with new stores are the product descriptions. While your products are well curated you could definitely work on the descriptions. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need these products? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here. This will also help you improve your SEO which will bring more traffic to your store organically.   I noticed that you have added your 'About Us' page to your footer, however, it is quite vague. The About Us is probably the most underutilized marketing tool on Online Stores. What an About Us page should be is a goal-oriented sales page, one that focuses on highlighting the biggest selling points of your story and brand, making a strong impression on curious customers. It is the perfect place to highlight a number of objectives such as: -  Communicate the story of your business and why you started it. -  Describe the customers or the cause that your business serves. -  Explain your business model or how your products are made. -  Put a face to your business, featuring the founders, or, the people on your team. In short, your online store displays your products available and your "About Us" page should be telling your customer why they should buy from you! I would also move it to your main menu as with a new store, it is important to generate trust for your customers and they will feel more at ease after seeing the about us page straight away. I would also consider moving your contact us page and your FAQ to the main menu also. You want to be transparent with your customers and ensure that the important links are always in clear view for the customer.    Have you considered using a currency converter? When customers are browsing they love to see their own currency on the store. You can download a free app for this from our Shopify App store here.  The prices will convert automatically based on your customer's location and this creates a pleasant and easy shopping experience for your customers.   Marketing is the most important part of an online store once the groundwork has been done. I know it can be confusing, especially if you're new to selling. You might think that marketing is too complicated or expensive to work for your business. Either way, making a marketing plan is crucial for your business to succeed. You will probably use several tactics to attract and keep customers. Each of these tactics is a part of your marketing strategy, and your marketing plan outlines how and when you use them. Your marketing plan helps you make decisions about who you are trying to reach, what you want to say, and how to get the word out. Understanding your marketing goals can make it easier for you to find the marketing tactics that are right for your store in different parts of your selling cycle. We have put this guide together for merchants to help make marketing easier, check it out here and let me know if you have any questions at all.    Don't forget we also have a Shopify Academy that features short free courses on various topics like 'SEO Training for Beginners' and 'Grow your Business with Instagram', these have helped our merchants massively and give some excellent tips and tricks. You can enrol at any time here.    I hope this helps, let me know how it goes and let me know if you have any further questions at all. I am happy to help in any way that I can!    Kind regards, Lulu         ... View more

Ah right okay. As Guru's, we are not coders so an app would be the only alternative that I could recommend here. Perhaps a developer will chime in and have a code that will work for you. You could also consider hiring a Shopify Expert which can work out cheaper than a monthly app! You can actually post a job on the Shopify Experts Page and see what feedback and quotes you get. You can find where and how to do this here.   All the best, Lulu ... View more

Hey, @WagnerMatos!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   There isn’t actually the ability to edit the code for the checkout unless you are on Shopify plus or working with a client on Shopify plus. The primary reasons behind not being able to edit the checkout CSS are around security, responsiveness, and maintaining PCI compliance. If we had customized checkouts, any updates or improvements that we wanted to make would have to be made on a store-by-store basis. As you can imagine, this would take a very long time! It would also make the customer suffer if the checkout was then glitchy/not updated correctly.   We still allow you to customize your checkout style (as noted in this guide), such as changing the colours and adding a banner to the top of the checkout page. However, ultimately these systems are in place with the primary focus of making our platform more secure for you and your customers. There are no workarounds for this at the moment. Let me know if you have any further questions at all, I am happy to help in any way I can!   Kind regards, Lulu     ... View more

Hey, @Duddibeauty!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   Sorry to hear you are having trouble accepting payments with Paypal. While this problem may seem like one that is best answered by Paypal, could you give me any more information so I can investigate further? What is the error message your customers are seeing? Do you have a screenshot of the error? How is the connection looking in your Shopify settings, go to settings > payment providers, is Paypal set up correctly?    Once I have some more information I can take a look.    Kind regards, Lulu ... View more

Hey, @lykaninja!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   With the Brooklyn theme, you can enable zooming over product images to allow your customers to get a closer, more detailed look at your products. To enable zooming, you must open a product page in the theme editor preview. Click Online store > Themes > Customise on your Shopify admin.   Click Product pages.   If you want to let customers zoom in on product images, then check Enable image zoom.   Click Save.   I hope this helps but please let me know if you need any clarification or if you have any other questions. I'd be happy to help!   Kind regards, Lulu     ... View more

Hey, @Varvis!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   That does seem strange and yes I think you are correct in thinking it is your browser. Please clear your cache and cookies and ensure you are using Google Chrome at all times with the Shopify admin. We find it always works best and reduces the risk of glitches and display errors.   Shopify requires an up-to-date web browser to make sure that you can use all of Shopify's features. Shopify currently supports the latest two versions of all browsers, unless otherwise noted:   Google Chrome Mozilla Firefox Apple Safari Microsoft Edge Opera Apple Safari for iOS Google Chrome for Android Give this a go and let me know how you get on. If you experience any more difficulties then send me another screenshot and let me know what version of the browser you are using and I can investigate further for you.   Kind regards, Lulu ... View more

Hey, @Franchi!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out as well.   Congratulations on your store, you have done a great job. I love your logo! You seem to be doing really good marketing techniques so it may just take a bit time, however, I had a good look through to see if there was anything that can be improved.   The first thing that I always look at with stores are the product descriptions. While your products are well curated you could definitely work on the descriptions. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need these products? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here. This will also help you improve your SEO which will bring more traffic to your store organically.   I noticed that you don't have an 'About Us' page. The About Us is probably the most underutilized marketing tool on Online Stores. What an About Us page should be is a goal-oriented sales page, one that focuses on highlighting the biggest selling points of your story and brand, making a strong impression on curious customers. It is the perfect place to highlight a number of objectives such as: -  Communicate the story of your business and why you started it. -  Describe the customers or the cause that your business serves. -  Explain your business model or how your products are made. -  Put a face to your business, featuring the founders, or, the people on your team. In short, your online store displays your products available and your "About Us" page should be telling your customer why they should buy from you!    Your 'why cloth?' page is a really great one but it is hidden in the footer, I would move this to the main menu because this is the first thing I was thinking when I visited your page.    It is great that you have your Facebook listed on your profile, however, I would recommend that you make sure the Shop tab is activated on your Facebook page. As  the  Shop  section isn't appearing on your Facebook page and it does not seem to be opening correctly for me. You will need to make sure that there are no errors on the Facebook  Account  page in Shopify, your Facebook page is  published , and your Facebook page is  using the   Shopping   template . You might need to  enable the Shop section  on Facebook.   You have a great choice on your checkout which is brilliant. Credit card, Paypal and afterpay are great options and popular options for people. Marketing is the most important part of an online store once the groundwork has been done. I know it can be confusing, especially if you're new to selling. You might think that marketing is too complicated or expensive to work for your business. Either way, making a marketing plan is crucial for your business to succeed. You will probably use several tactics to attract and keep customers. Each of these tactics is a part of your marketing strategy, and your marketing plan outlines how and when you use them. Your marketing plan helps you make decisions about who you are trying to reach, what you want to say, and how to get the word out. Understanding your marketing goals can make it easier for you to find the marketing tactics that are right for your store in different parts of your selling cycle. We have put this guide together for merchants to help make marketing easier, check it out here and let me know if you have any questions at all.    Don't forget we also have a Shopify Academy that features short free courses on various topics like 'SEO Training for Beginners' and 'Grow your Business with Instagram', these have helped our merchants massively and give some excellent tips and tricks. You can enrol at any time here.    I hope this helps, let me know how it goes and let me know if you have any further questions at all. I am happy to help in any way that I can!    Kind regards, Lulu     ... View more

Hey, @sas123.   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   Congratulations on your store, you have done a great job. What marketing techniques are you using at the moment? Where are you advertising? Are you noticing much traffic to your store?   The first thing that I always look at with new stores are the product descriptions. While your products are well curated you could definitely work on the descriptions. With online stores, there are no sales representatives and so the products literally need to speak for themselves. Instead of listing your products' specs in your current format you should try writing descriptions that persuade the customer to buy the item. Why do they need these products? How will it make their life better? I recommend taking a look at Oberlo's guide on writing a product description that sells here for some tips and tricks. This will also help you improve your SEO which will bring more traffic to your store organically.   I noticed that you have an About Us page but it is quite vague. The About Us is probably the most underutilized marketing tool on Online Stores. What an About Us page should be is a goal-oriented sales page, one that focuses on highlighting the biggest selling points of your story and brand, making a strong impression on curious customers. It is the perfect place to highlight a number of objectives such as: -  Communicate the story of your business and why you started it. -  Describe the customers or the cause that your business serves. -  Explain your business model or how your products are made. -  Put a face to your business, featuring the founders, or, the people on your team. In short, your online store displays your products available and your "About Us" page should be telling your customer why they should buy from you!    To get rid of that image slide text, you need to click 'Online store > Themes > Customise' and then click 'slideshow' on the left-hand sidebar menu. Then you should see a little downwards arrows beside your slides and if you click into that you will see 'text' and then 'heading'. Remove that text and it will stay blank for you. Don't forget to click 'save' after removing that text. Here is a screenshot from my test store and hopefully it makes things easier for you. If you need any more clarification with this, please let me know.    Marketing is the most important part of an online store once the groundwork has been done. I know it can be confusing, especially if you're new to selling. You might think that marketing is too complicated or expensive to work for your business. Either way, making a marketing plan is crucial for your business to succeed. You will probably use several tactics to attract and keep customers. Each of these tactics is a part of your marketing strategy, and your marketing plan outlines how and when you use them. Your marketing plan helps you make decisions about who you are trying to reach, what you want to say, and how to get the word out. Understanding your marketing goals can make it easier for you to find the marketing tactics that are right for your store in different parts of your selling cycle. We have put this guide together for merchants to help make marketing easier, check it out here and let me know if you have any questions at all.    Don't forget we also have a Shopify Academy that features short free courses on various topics like 'SEO Training for Beginners' and 'Grow your Business with Instagram', these have helped our merchants massively and give some excellent tips and tricks. You can enrol at any time here.   I hope this helps, let me know how it goes and let me know if you have any further questions at all. I am happy to help in any way that I can!    Kind regards, Lulu   ... View more

Hi, @tonthatthienvu.   Sure, In order to do so, I will just need to verify your account also. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will check your eligibility and hopefully get your request sent up to our theme team.   Kind regards, Lulu  ... View more

Hi, @JONATHAN_GERVAS.   The two options you can turn off are the "Shipment Out for Delivery" and the "Shipment Delivered" notification. The order confirmation email cannot be disabled at this time, however, you can manually uncheck notifications from the order. I will send you an email and you can let me know which one you want to turn off.   Kind regards, Lulu ... View more

Hi, @jp-jp!   Thanks for getting back to me. I had a word with our themes team and they have advised that if you use the code to force those images to be square then they will either be cropped off or they will be distorted (stretched/compressed). They have advised that you ensure you upload square images and that you follow the ratios I have listed above. You can find some image editor apps here or you can use a third-party website from Google. Once they are all edited, you could use an app like this one to bulk upload the images once you have them completed. That would be the fastest workaround at the moment. I hope this helps!    Kind regards, Lulu ... View more

Hey, @jp-jp!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.   Your product and collection images can be any size up to 4472 x 4472 px, or 20 megapixels. Product and collection images need to have a file size smaller than 20 MB to be added to Shopify. High-resolution photos look more polished and professional to your customers. For square product images, a size of 2048 x 2048 px usually looks best so you will need to resize your photos so that they are all this size or the same size to look more uniform on your store.  When product images are shown side by side on  collection pages , they have different sizes. To make your images appear to be the same size, you need to use a  consistent aspect ratio, or height-to-width ratio , for all the images that you add as your featured, or main, images.   We have a helpful guide here all about the Debut theme and everything you should know about it. I hope this helps but please let me know if you need anything else at all. I am always happy to help!   Kind regards, Lulu ... View more

Hi, @Enerlipid.   Thank you for coming back to me and for providing those screenshots, they are very helpful. That does seem strange. I will need to have a look into your account and see what is happening. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.   Speak soon,  Lulu ... View more

Hey, @Enerlipid!   Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out too.   In most cases, you need to create an item before you can link to it. For example, you need to   create a collection   before you can add it to a menu. You can view and change your online store navigation by clicking Online store > Navigation > Main menu in your Shopify admin. Once in there you can follow these steps: Click   Add menu item. Enter a title for the menu item. This title displays in the menu and can include special characters or emoji. Click the   Link   field, and then select a link type or enter a website address for an external website: Home   - Your online store's home page Collections   - a specific collection or all collections Products   - a specific product or all products Pages   - a webpage on your online store Blogs   - a blog on your online store Blog posts   - a blog post on your online store Policies   - one of your   store policies To create an email link, use the format   mailto:youremail@example.com . If you selected a link type, then select a specific destination. When you select   Home, the destination is automatically set to your online store's home page. Click  ' Save menu'. We have a helpful guide on this in our help centre here and it also features a video that goes through the process to make it easier.   I hope this helps but please let me know if you have any further questions. Are you new to Shopify? Is this your first store? Don't forget you can also ask us all sorts of things. If you want our opinion about your business plan or site layout, even with marketing and growth aspects you're curious about, then be sure to reach out. Almost anything you have questions about when it comes to eCommerce, I've likely at least seen others touch on before and will be glad to help you too!    Kind regards, Lulu     ... View more