read the comments in this thread. I answered it above

scroll the thread for my answer

i answered this. scroll the thread for my answer 

See my reply to the OP above. Your store owner needs to give you "manage settings" permission. It is safe for him to do so.

See my reply to the OP above.

My staff member had this issue as well. Shopify live chat told me this was a device issue. It is NOT. Have the owner/admin of the store select the "manage settings" permission under "Administration". The reason this is happening is because "Files" is...