Kimi
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‎12-15-2023 11:47 PM
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Hi, @thewinexperienc.   As @StephensWorld mentioned, you'll need to get in touch with our live support team so that we can take a look at helping you deactivate the store from our end. Seeing as you have a pending charge, the system will only allow y...
@sereniscents    To clarify, our Community Forums team are the ones that do not have access to your account — the live support team who you connect with via the Help Center do, as they'll be able to authenticate you for the correct store in order to ...
@sereniscents    Our support within the Community Forums is limited to general topics and enquiries only. As mentioned, our Community Forums team can't access accounts on our end to help with account-specific cases like these.   As much as I'd like t...
Hi, @Beckyagregg.   If you'd like to speak with one of our live support team members about your case, this would be via live chat as we're currently prioritizing this channel due to the visibility it gives us into a merchant's journey to date, while ...
@sereniscents    I won't be able to check why the documents you've submitted haven't been accepted by the system, as our Community Forums team don't have access to accounts from our end to be able to assist with matters like these.   So from here, pl...
@Pavit    For Shopify Payments, there are several different types of IDs that our verification team can accept for individuals and businesses in Canada. You can check this guide, or the list below, to see if you have any of these on your end:   Passp...
Hi, @Debbielauderdal.   Can you provide us with more context about the situation, so that we can better understand the issue and provide you with the most appropriate next steps to help troubleshoot?   For example, is your website currently inaccessi...
Hi, @VapesXpress.   If you've set your payment capture method as manual, and a customer's payment was never captured on your end, this means that the funds were never actually taken from the customer's credit card. In this case, a customer won't see ...
Hi, @aminm1.   For context, that error message typically occurs within the Shop Pay checkout environment, and due to the inventory within the Shopify admin. Normally, the below scenario is what would initiate the system to produce that error message:...
Hi, @Pavit.   Thanks for reaching out about this. For context, accepting payments on a Shopify store would typically require setting up a payment gateway, which often involves providing some form of identification or tax information, to comply with f...
Hi, @Jerryjones7.   To confirm, would this be the first time that you're receiving payouts on your Shopify Payments account? If that's the case, please note that new accounts have a longer waiting period for their first payout. This has been set by o...
Hey, @Luburic.   Seeing as you have Shop Pay available for your store, I assume you have Shopify Payments activated, is that correct?   If so, the Apple Pay option should be available within your Shopify Payments settings — you can get there by going...
Hi, @vitalka87.   Depending on the region, you can enable guest payments for your store's PayPal Express Checkout, and this will allow your customers to pay with their credit card without needing a PayPal account.   Activating this feature will requi...
Hi, @WEBUYYSMART.   For context, if you're on the extended 3 month paid trial, you won't be billed the full cost of your chosen subscription plan until the end of the paid trial period. So to check where the €76 charge on your account is stemming fro...
Hi, @wwl123.   A possible reason why the Shopify Payments gateway isn't showing up on a store's checkout, despite the store having completed set up, is due to the store's Shopify Payments account being on hold.    For context, when a Shopify Payments...
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