Hi Ken, When setting up the rate in Shopify's Settings > Shipping and delivery > Shipping profiles, please select a custom rate. You can name it anything you'd like! However, please note that it likely won’t include the date estimate, as that feature...

Hey @Adam_Bdelicious  I'm afraid it's not possible as Shopify combines the rates as per this help guide: https://help.shopify.com/en/manual/fulfillment/setup/shipping-profiles/combined-shipping-rates.  The solution would be to consolidate all product...

Hi @FloreBloom Do you have multiple shipping profiles set up in Shopify's Settings > Shipping and delivery? Here are a few things to review and I'll share some examples from my development store:Check the shipping profile for the product you're testi...

Hi @Trust1Sales Since Shopify's pickup and local delivery are location-based, you can create separate locations for each method — one for pickup, where you add all pickup products, and another for delivery products. Alternatively, you might find our ...

Hey @BrandMakers , It sounds like you're looking for a ship-to-store feature. If you manage inventory at one location and want to ship items to pickup points, our app Zapiet - Pickup + Delivery could be a great solution for you! With our Pro plan, yo...

Hey @JessKeeli , That's correct—Shopify's Local Delivery allows you to configure either radius or postcodes, but not both simultaneously. If you'd like to use two methods, I suggest setting up Shopify's Local Delivery for one (e.g., based on postcode...

Hey @GracynSmith, The pink error message is a generic Shopify error when a rate can’t be found. It would help to get the customer's cart items. Ensure that the shipping profile you're checking includes these products and that the shipping zone covers...

Hey @migrantninja  Since you're selling e-books (digital item), there's a configuration within the product to set it as digital/doesn't require shipping. Please follow this Shopify guide: https://help.shopify.com/en/manual/products/digital-service-pr...

Hey @GalahadxD , Shopify’s shipping zone for Pakistan applies to the entire country, so any rates set in Shopify's shipping settings will cover all addresses in Pakistan. To manage rates by city more effectively, you could use rates based on postal c...

Hey @heydrew, It sounds like using separate shipping profiles might be the way to go. Shopify combines rates when items come from different profiles. You can check out their guide for more info: Shopify Shipping Profiles. I get that you’re not keen o...

Hi @Marlo420 , to find which app or carrier is managing your shipping rates, please go to Shopify's Settings > Shipping and Delivery > select the profile where your product is listed > and then check the shipping zone. Here, you’ll be able to see whi...

Hey @teebey ,I understand you're looking to ship within a 70-mile radius of your Kingston warehouse. I recommend using the Zapiet - Rates by Distance app, which allows you to set your shipping radius and rates based on distance. Keep in mind that thi...

Hey @JustCats , If all your products offer free shipping, you can use a single shipping profile, which is called "General" by default. In this profile, add the free shipping rate for the relevant shipping zones. You can delete your other profiles, an...

Thanks for letting me know you contacted our support team. My colleague in the American timezone escalated it the day before, and since I'm in the APAC timezone, I started working on it a few hours later. I've briefed our support team about this chan...