Hi Don, thank you for your reply. We were using it in a live environment so needed to get it working quickly.I ended up getting a pin and pushing it in to the small hole at the top next to the power button. This gave me 3 options, restart normally, r...

I have a Shopify M010-PROD30-v2-5 Tap, Chip, and Swipe Card Reader that is frozen and just showing the Shopify Logo on Screen. I've tried turning off and on several times but nothing. Bluetooth light is off. I just have a black screen with the white ...