Simon_Westwood
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‎11-14-2023 11:15 AM
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Hi, Thank you for to those who voted to leave the EU!!!!!! Its created loads more work for me and now the latest new thing my accountant wants is sales by country report. Is it possible ...
Can anyone put into clear and simple English now that we have left the EU do we charge EU members VAT? Should be a simple and straight forward questions, but am I missing too many brain cells to und...
I've had my cart linked to my UPS account for several years now with no problems. But last week when EU customers tried to buy from me they kept getting a message saying shipping not available ...
I've been using the Quickbooks app with Shopify for a couple of years now and the only problem I have ever had is QB can't handle Refunds. Only problem till now that is. Shopify/QB update...
As a small company absorbing fraud is not easy and having to take a 4k hit has really hurt. My only saving grace was hoping my No Fraud protection would cover some of the costs. NO I WAS WRONG....
Can some one please tell me where I can change this option so the Shipping Address is Same Billing Address.
Due to lack of stock (thank you COVID19) a lot of customers are wanting to cancel some or all of their orders. I use a filter to view orders consisting of 'Paid', 'Pending', 'Unfulfilled' &...
As a race support team we give stuff away that goes down on the books as advertising. As a manufacturer we have to sometimes exchange goods and we sometimes have to exchange goods from other co...
I recently had two chargebacks (two sales) raised by the same customer (23rd June) for over £3000. We went through Shopify's response procedure which in its self is not very good as you are lim...
Over the COVID19 months we have experienced a lot more fraudulent orders. Even though we have software protection from No Fraud and we have asked for pictures of cards used to pay, they are sti...
Everyday and especially first login of the day I either get logged into a strange screen with none of my usual features and no ability to leave that screen. Whats going off guys anyone else h...
Hi all, I've listing for over 4000 items but I only stock a small amount of items like many do. The problem is I'm building more stock and the only way to keep track of this is to use ...
Hi all, I run a UK based company but ship worldwide using UPS via a middle company (CSM) so I get better rates than if I went direct to UPS. I've painstakingly added all the rates so that ha...
Hi all, I have just linked my Shopify and Quickbooks account and the first export from Shopify into QB has failed. When I looked into the problem it says "A Tax code needs to be specified in...
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Why are we not getting any support on here from Shopify???????
Same problem here and now when I view an invoice its also in the customers native currency.  I want everything shown at my end in UK pounds.  Why does Shopify not reply? 
Hi all, its great that customers can now see shop prices in their own currency.  But I also see what they have paid in their currency when I go to an order.  I don't want to see this in another other currency than UKP.  On the orders list page all sa...
Over night my shipping calculator has stopped working and customer think I no longer ship anywhere!  I'm loosing sales.  Read all the above but I'm still stuck finding the shipping calculator tickbox.  Help anyone
Some of you may know or like me didn't know till today that come September part 2 of Brexit shipping comes into force.  I know UPS are going to send an email out explaining this second of three parts to shipping changes.  On talking to my UPS rep I w...
Hi,Due to the farse that is Brexit my time is better spent not selling to EU countries.  Why?  Because of the time it takes to fill in commercial invoices and the big one is a proof or origin certificate.A proof of origin certificate, the way I read ...
Ok after 4 months the bank has made a decision to side with a customer who committed fraud.  He placed 2 orders, we exchanged phone calls and emails, he even sent me a picture of his credit card.  Yet the bank or Shopify decided I was at fault!  No F...
Hi Ava,Thank you for your reply.  In this instance the customer was a long established business, so the zip code was correct for 2 out of 3 cards that I tried and the customer tried to pay with.  The third card was the customers personal card and we ...
This has happened several times to my knowledge and probably many other times.  When I have tried to process a card payment through Shopify it keeps rejecting the card saying the zip code doesn't match the card.  Today a customer called and we tries ...
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