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User Activity
Hi Khushi!
I'm really sorry to hear you had to experience this. If you have reached out and they provided a fake email it would be best to report the merchants store using this form. Assuming the email they provided is fake, requesting a refund mig...
07-21-2023
Hey there!
Sorry to hear you've lost a package with Evri, this usually isn't a great experience but we'll be sure to help you with this. If you had purchased the label through Shopify, reach out through our live chat here.
Our team will then file...
07-20-2023
Hi there!
You can edit the text that appears, although if the customer does have an additional issue with shipping it will display the error message you replaced it with instead.
Start by clicking into your theme, and click the edit theme conten...
Hey Aleixdet!
If your theme does not have this feature built in, you can take a look at some of our announcement bar apps. I have found one here for you with a free plan which allows you to have an announcement bar for different collections, produ...
06-13-2023
Hey there!
I'd be happy to help you with this. Can you let me know currently what payment method is active on your store if any? You can find this in Settings > Payments.
I look forward to your reply.
If you are using the Envy theme it would be best to reach out to your theme support and create a ticket here.
Hope this gets resolved for you.
My pleasure!
Depending on the theme you are using, you might need to speak with your theme developers to look into this for you.
It would be best to reach out on our live channel support.
Have a great day.
04-03-2023
Hi Natalie!
If your store is still on a trial you will not be able to make a sale until the trial has finished and you are on an active plan. ReacCheck your Settings > Payment settings and make sure your payment gateway is not on test mode. If you ...
Hi there!
I checked your screenshots and noticed you are applying the discount code during the cart page. Have you tested adding the discount code in your checkout rather than your cart?
If it does not work in the cart but works in the checkout,...
My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 501 | 09-28-2023 06:05 AM | |
| 5095 | 04-03-2023 07:10 AM |