I think they were recording some data before the user consented. This is what they fixed.

I don't work for Shopify (clearly), but my guess is that: they _were_ collecting some data for EU customers _before_ consent (think of it as pre- pre-concent...?) regardless of the options set in the Cookie options in the Shop admin or whether the cu...

We have the same hole! But I don't think there is a fix (and likely, this will just get worse down the line as browsers block this kind of tracking regardless what the use picks in a cookie content modal - FireFox and Safari for a start). We've had t...

That's not how it works. Broadly, most of the tracking was based on unique identifiers in cookies. Shopify implemented a change to better meet GDPR laws, which requires a user to acknowledge the use of cookies and allow them. Previously, Shopify was ...

We have now accepted that there's nothing else we can do, so are modifying some of our approaches to ads/tracking. We're using the stock Shopify cookie banner. Shopify has been extremely unhelpful, relatively opaque from the start, and uncommunicativ...

I don't believe so. It "should" be hitting the same API whatever Cookie banner you are using, but you will need to verify that yourself. Unfortunately, it looks like this drop in recorded traffic is just what it is now. There is no fix.

It's a similar story here. We always had the compliance app installed, so either there is a bug in _that_ or somewhere else in Shopify. They closed my ticket, despite my last comment on it asking various questions.

Last night. Shopify closed our ticket without comment, without answering my questions or even a goodbye... Toxic relationships. 

This is the biggest thing for us: there is no clear pattern. We have an entirely in-house theme, and if there is something we're missing or need to change, we'd be happy to build it / fix it. The wall of silence from Shopify makes it challenging to t...

It appears that Shopify doesn't care, which is frustrating when trying to grow a business on their platform.

Same for us. Shopify have left our ticket open but after repeating the same lines about "there was a bug" and "we no longer collect data before cookies accepted by customer" there has been no further explanation as to what happened on the 8th, no res...

Another update, saying the same thing, and again not telling me what happened on the 8th. Also, the cut-and-paste elements of the response are embarrassing. I genuinely think they're not interested and will not explain what happened, or whether there...

For those of us in the EU/UK this is not an option. GDPR requires consent before tracking cookies are used. You can't ask for forgiveness after the fact. 

Recieved this over night: Hi Kevin, [not my name] This is Christian a Shopify Support Specialist, I'm reaching out to you regarding this issue with tracking of ads.  We already checking this on our and and From what our support sees, The option of 'P...

No. I had to reach out to their support team on Twitter as I'm getting no response on the follow-ups I added to our ticket. I've been promised a response there. I'll post any updates.