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Hi Roan, Thank you for the reply and the links. I will contact support as there are a few more I have spotted.
Just wondering if there has a dedicated team to make the admin area prettier whilst increasing inefficiencies. A team that spots a working area, notices that we only have to make one-click to start working, and then turns a 1-click process to a 5-cl...
You are now able to change back to the 3-page checkout. The setting is in Admin. That solved the problem for us.
This merged thread may be of interest https://community.shopify.com/c/ecommerce-marketing/revert-one-page-checkout-back-to-3-step-checkout-and-abandoned/m-p/2294957
I think it was us turning on address auto-complete. We turned it off now. The customer didn't spot the error.Since the new checkout, we have held more orders to verify, and customers have selected the wrong shipping method numerous times, resulting i...
I wish Shopify would pin this topic to the top of the forum or create a poll. Something they should do if they really are interested in the opinion of as many customers as possible. It is amazing anyone finds this one topic, buried in the depths of...
Thank you for coming back and your reply.Today we had an item returned, an incomplete address. Instead of, for example, 9 Buffy House, Long Street, London the customer had used 9 Long Street. Their fault.Your goal is: - "goal here is to streamline...
Further to above, here are some good examples of one-page checkouts- Each section needs completing and confirming to open next, all on one page https://prnt.sc/sMY-EvfLgqw9- Everything visible on one page with steps https://prnt.sc/IW_NUCOXzKIh- Clea...
Thank you for the detail. For us, this is not about generic checkout issues. The issues are:1) Logged in customers skipping over details as all sections collapsed.- They are selecting incomplete old addresses as the full address is not visible.- The...
Agreed, as one-page checkouts go, this one is awful.
Thanks for the suggestions; I will give them a go.Now I have to figure out why the titles have different font sizes, without any access to CSS, as shown below.
We do charge for shipping, several rates to choose from.We force customers to log in using an email address (set in admin settings) before they can checkout. We do this for age verification. Ideally, the Guest, no email checkout experience is better ...
We have experienced an increase in errors with customers not changing the defaults once logged in.Unlike most One Page Checkouts, Shopify's has all the fields collapsed by default for logged in customers. They skip right over the important choices (...
Yes, the options to try and fix the font and colour scheme in detail cant be done, CSS blocked. Its a terrible update and Shopify could not help us.
Yes, it's a terrible design checkout page, causing lots of customer issues with wrong shipping methods, and addresses. I cant believe Shopify came out with such a dysfunctional update
