There is a store that uses my post-purchase extension. For some reason on the payment page, the request to our back-end is not always made. This only happens for one specific merchant. I test and it ...
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Since merchants using the New Customer Accounts is becoming more common, some have reached out with issues.Our app leverages app proxies that contain important data such as the logged_in_customer_id. Through this value, we determine if a customer is...
Since merchants using the New Customer Accounts is becoming more common, some have reached out with issues.Our app leverages app proxies that contain important data such as the logged_in_customer_id. Through this value, we determine if a customer is ...
03-01-2024
So sorry! Disregard it. Thank you.
03-01-2024
Disregard. thank you.
@Liam Sorry about this. I believe we found the issue on our end for some specific merchants :/. Thank you though.
Hey. I have not personally contacted support other than through here. I know some merchants reached out to your support but basically got the response to "contact the app developer". As mentioned I can message you a specific example if needed.
This is what seems to be the same issue that seemed to have occurred before in that the selling_plan_groups array is empty in Liquid. Many merchants have reached out regarding this. I can provide specific examples if needed to a Shopify representativ...
This is what seems to be the same issue that seemed to have occurred before in that the selling_plan_groups array is empty in Liquid. Many merchants have reached out regarding this. I can provide specific examples if needed to a Shopify representativ...
This seems like a recent change? A Subscription contract has the ‘taxable’ attribute for each line item, although we are not pulling it to our system and it’s not something that can be changed. When I changed the product taxable setting, without touc...
Any update on this? Merchants are reaching out about this issue.
Recently, Automatic Shipping Discounts were added. The issue is that currently, I am not able to save an Automatic Shipping Discount with a "Subscription" or "Both" purchase type.Are Automatic Shipping Discounts meant to support subscriptions?(Since ...
Will do! Thank you.
Will do, thank you.
you mean the browser cache was cleared?Yes. But to be more specific, it happens when a customer is a first-time visitor to a product page. (Which can be replicated by clearing the cache (mostly, please checkout out the PM with more details)). I have ...
In our liquid template, we check if `product.selling_plan_groups.size > 0` (confirming a product has a selling plan group attached) and display some HTML if so. We recently started getting reports that the HTML was not being rendered. After further i...
