Let’s say I have 50 customers that purchase a specific product. And now I create a segment for those 50 customers. Often times, when I go to create an email for that segment, it shows in the email header, that only 48 or 49 people will be receiving t...

I saw this in my search for help as well, and I have no idea what all of this means. Why do I want to change my domain name? And what is a CNAME record? I am so afraid of screwing everything up on my site, that I am hesitant to do anything. Why do we...

Just wondering why an email is bounced, when the customer is in a segment, has received emails in the past from a segment, and now is bouncing back. I have reached out the customer to confirm the email address as well as the inbox is not full. Would ...

Is this video available in English?

Thank you for your response.My domain was purchased and is maintained by Shopify, so my answers to your 2nd and 3rd question is no.what I have been able to do is change the domain name to include info@ for the forwarding email, which has removed the ...

I appreciate your response but I still don’t see how this helps me since I don’t use a third party email host?

What if I don’t use a third party email host? I have had my website on Shopify for 3 years now and have always used Shopify email without any issues. Now that this change has been implemented, my sender email address is just a bunch of numbers? And i...

Hi Erin,Thanks for your response. I am having issues with emails to customersegments that are newly created, as in within the previous 30 days, as wellas those that are older. This is a very specific customer base, and theyare repeat customers that k...

I am having issues sending emails. I create a customer segment, then add that segment to an email campaign . If there are 50 customers in the segment, I would assume that all 50 will show up in the "to" section of the email. But every time, there is ...

Ok thank you.

I only open purchasing capabilities at certain times, so most of the time making a purchase is not available. However there is a workshop on the site that is purchasable at this time, it is the Mara Clutch workshop. https://thebagmakersworkshop.com/p...

I am using Shopify payments. And the weird part is, America Express is not selected in my settings. Never has been. It doesn’t make sense that the customer sees this as an option when it is not selected in my settings.https://thebagmakersworkshop.com

My customer said upon checking out, the option for using American Express was given. But I don't except American Express so I would like to know what changes I need to make so American Express is not showing up as an option for payment.Thank you.