This has been going on for almost 2 years with our website. It's the identical address, just a different name, email, City and State. The email addresses are legit because we've been contacted by some of them (the actual owner of the email address) a...

We just noticed one more update (not sure when this happened). When you click on the product variant you want to add to the cart it opens the product instead of just adding it to the cart. Now, we have to click the plus sign to add it to the cart. On...

When the POS goes down for mid day updates or whatever random reason, we must use our old square unit to process customers. I have added a custom payment button to the shopify pos so when it does eventually come back online, we can add the transactio...

The last handful of updates made on the POS have led to a longer checkout times and unhappy customers. We have actually lost customers because of how bad this system has gotten in 2024. All the updates made in 2024 have led to further system issues a...

I am right there with you on the lack of efficiency with all these new updates. We have to click more than 5 screens in order for the customer to check out after the products have been added to the shopping cart! I think this is the last straw for us...

Hi Dirk,I am having this problem myself but for us it's the POS showing an abandoned checkout. The transaction is complete for the individuals but now they are showing up as abandoned as well. Please see attached. 

 This past Friday we had POS transactions of around $900 from multiple credit card charges (different people). Today (Sunday) I find that just over $300 of the $900 was paid out but 10+ transactions are still listed as Pending. why are transactions f...

I tried working with Google directly but that was a waste of time. I really didn't find a true solution to this issue but what I did find pointed me in the direction of just leaving the errors alone. I haven't noticed a drop in traffic from Google or...

We are now on our 4th card reader! 4th in just over a year because they can't understand exactly what you're talking about. It's not the hardware because of how buggy it is. Some days it works fine, others it goes to sleep after 5 customers in a row....

Thanks for the recommendation on the toggle button. We have gone through all the proper settings like this (updates, toggle buttons, etc.) We are now on our 3rd tap and chip reader, second ipad (because Shopify thought that might be the issue), and e...

Hello, I have received different error messages from Google Search Console just this week related to products on my store. I need help figuring out why these are happening after more than a year of being open and how to correct them. From GOOGLE:To t...

Does anyone have any information on this topic? Where are those shipping numbers coming from? 

Hi Everyone and Happy Holidays.We all know the cost of shipping has increased dramatically, no beef there. My issue is that the shipping subtotal numbers being calculated right before you click "Buy Shipping Label" are incorrect. Please see attached....

We have been pretty fortunate that I am here every time this goes down. If I had to leave my staff solo to figure it out, the store would be closed. 

This has been happening to us for months now with the same response. Something is seriously wrong with this platform. We have been through two different tap and chip units. We will get a few customers use cards with no problem then randomly it will g...