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hi LeithB Yes we were a few people in the same situation about 2 weeks ago, it was fixed by Shopify in about 2-3 days. Sales should not be affected, it wasn’t in my case.
Problem is on Shopify’s side get in touch with them. Be insistent !
03-20-2023
Yes it does look like it’s coming back up! Nice! you see! Iris/Shopify was it that hard to admit that there was a problem on your side in the first place?!!!
03-20-2023
Hi Iris this is just normal discrepancies right? Never mind that this never happened before… just normal use GA ….
03-19-2023
Yaroslav 11 thx for the translation! you definitely got the knowledge and the language skills it's exactly what I was trying to say for days now.... more people should push for a resolution, shopify is very quiet about it so far.
03-19-2023
https://community.shopify.com/c/technical-q-a/help-visitors-not-tracked-by-shopify-system/td-p/1133332/page/2
03-19-2023
curious that there are people here having the same issue popping up on the same day! hope its not going to take weeks to fix this...... https://community.shopify.com/c/technical-q-a/help-visitors-not-tracked-by-shopify-system/td-p/1133332/page/2
03-19-2023
we all know about tracking discrepancies between services that are not the issue, Shopify analytics stopped showing sessions on day 16.03 I went from 200-300 a day constantly when I am running ads to 5, the next day 6 .... today 1 so far with ads run...
03-18-2023
got a second phone call from Shopify, after having a hard time making the operator (second one) understand the issue... and a long wait (for checking stuff ... ), told me a tech team is dealing with this situation and that they are aware of it, I am...
03-18-2023
same here started 2 days ago, I modified all my ads thinking its a problem with the link there, and spoke 2 a service person on Shopify who told me to check my domain provider ..... wasn't that either...... so yeah very strange what is happening hope...
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| Subject | Views | Posted |
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| 2717 | 03-20-2023 08:01 AM |
