The total weight of each product used to show up on a customer's order page. In the past few days, this has disappeared. We need the weight to still be visible as some shipping carriers we use, require us to enter it manually. Now we will have to go ...

I agree that the new support they are hiring out don't seem to have any understanding of the platform. It's too bad. Shopify support used to be amazing! I never ended up getting any help for my issue, I consulted someone else and it was a quick fix f...

Just a follow up, it's been one week and my ticket is still open and the issue has not been resolved, nor have I received a response from the supposed technical team that was supposed to be "looking into it"

Hi Nia! Just updating that it's been four days now, I have not heard back or been followed up with from  shopify support and the issue still persists. Here are photos of all the different glitched totals that appear for the same amount of products. I...

It's also been three days and I've received zero follow up

The last agent even showed a screenshot of it happening on his end and said, "but in general, it's working" 

yes, extensive video and screenshot proof has been sent as mentioned above. The last agent even showed a screenshot of it happening on his end and said, "but in general, it's working" When I say the support is terrible, like I mean terrible 

It looks like I’m unfortunately not the only one who feels this way https://community.shopify.com/c/shopify-discussions/shopify-support-has-gone-from-ok-to-absolutely-horrible/td-p/791309 https://community.shopify.com/c/shopify-discussions/poor-custo...

I’ll also add that contacting support is my last option always. As I said, we know the ins and outs of shopify extremely well. Rarely is there an issue we can’t solve on our own by googling, looking at community support chats, YouTube, google etc. my...

when a customer reaches the checkout page, their cart totals are glitching, jumping between a bunch of different numbers that are incorrect. We are in the middle of a Black Friday sale and our customers can’t see their correct totals. I spent over 3 ...

I connect to the chat quickly as well and have been told the tech team is looking into issues however, after an hour of them going back and forth with me and following the exact script above, they always land on it being browser. This has happened ab...

We've been with Shopify for 7 years now and their customer support used to be the absolute best. Any bug, any issue we had on our site was swiftly fixed.  Now, anytime I connect to the support it follows the exact same script: 1. I tested the issue a...

Yep, that ended up being correct! We got it figured out. Thanks for the reply

Thanks so much for this, so helpful! The person I was chatting with from Google told me I could verify with a metal tag but could not help me at all with how it should look like. Did you use the same string the provide for the txt. file? This one:Goo...