James_Herrieven
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‎04-23-2022 03:10 PM
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Got this from a Shopify Support Advisor via direct chat on 8th April: I was able to find several tickets from other Shopify merchants that described the problem in the same way you did, so it's something that's been noticed for several months. After ...
Could this be related: https://community.shopify.com/c/shopify-discussions/misleading-error-message-your-account-couldn-t-be-accessed/m-p/1532758#M287032 The only solution we've found so far is to check the email status against HIBP (https://haveibee...
Some of our customers are being presented with the following error message when they try to sign in to their Shopify account on our store: Your account couldn't be accessed because the current password is not secure. You will receive an email to upda...
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