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Hello, help desk where? Paypal or Shopify? Please let us know the steps you took so we can do the same. Thank you!
Not sure if that will work as a lot of these bots don’t create an account at the create account url but go straight to checkout and the account just gets created as a byproduct of the checkout attempt.
So they’re only looking to help Shopify Plus….?
Oh I had checked there, it does show a failed attempt (invalid card umber, insufficient funds, card expired) on a fewof them, but shows nothing at all on the rest of them.
I don’t know if they are attempting payment (how can I see if they’ve gone that far in checkout?) yes it most likely is credit card number checking, but I found curious is they may be using shoppay as their means to attempt this.
Hi it's been a bit quiet but wanted to share a new experience. Though I have not seen James James abandoning checkout since I turned the free item into draft mode. Since last Wednesday, I am now seeing a lot of abandoned orders for my next cheaper pr...
Thank you!!!! That makes so much sense and sheds light on this. Now if only Shopify would prevent this…so I can put the product live again.
03-11-2024
Months later and other community posts with same gripes and Shopify is not intending to do anything about it. Or are they?? Simple, Shop Pay should be a CHOICE. If they click on the shop pay button on top, THEN it should go to the accelerated shop p...
@Sophia Is there any update? I also had to remove shoppay as customers find it annowing that as soon as they enter their email with the intention to choose a different payment method, Shopify hijacks their checkout and automatically applies shop pay,...
Guys, i read about the following, tried it and works. Yes it involves a paid app so I hope this is temporary.I downloaded the Helium Customer Fields app. (I’m not promoting it just sharing what I had to do to make it stop)It replaces the customer reg...
I just noticed this in shopify help center. https://help.shopify.com/en/manual/checkout-settings/bot-protection So it seems shopify DOES have an innate bot protection, but they only allow Shopify Plus have it??? That's pretty messed up. This is somet...
Hmmm so I wonder if he IS testing credit card numbers. I know that free items don’t need payment info entered for a customer but maybe the connection this bot has does allow him to test. And the $0 items is a way to avoid detection while testing. If ...
That response doesn’t sound like they are doing anything about it. Just saying basically “don’t worry you’re fine” and dismissing it.I don’t think this bot actually visits the store or adds to cart like a customer would. I was watching like a hawk fo...
I completely agree! The Shopify is Canadian, it’s the same thing really. I believe the customer service personnel are either low wage or just don’t care, or don’t know and just read from a script. Sometimes I feel like I’m speaking to a brick wall wh...
Oh I can keep shop pay as my merchant processor but still turn off shop pay feature? I didn’t thinkof that. What sucks then the option will be removed from the quick part at the top so the choice is not there but worth a try. Thank you! shopify pleas...