BusterAndBellas
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‎03-01-2024 11:17 AM
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If anyone has some insight it would be appreciated! I am using the Taste theme, and on my collections page I have a banner that says the name of the collection. Unfortunately, the padding above and below the text is huge and takes away from the displ...
OK! I found a solution to this today, finally, and my funds were released. The problem is that there is a communication error between FB and Shopify, and on some orders, it doesn't communicate to FB that they've been fulfilled. Every live chat I had ...
I believe I found a way to get it fixed. I found a way to contact someone at Meta who knows what's going on. I have an open ticket in and will update you here as soon as I know.
Did you ever resolve this? I am having the same issue, a year and a half after you started this thread. Shopify is just giving me the runaround. 
I want to be optimistic about this response you received but I'm having a hard time believing that they're going to do anything at all. The response they gave me was that they're aware of the issue, and that they don't care. They told me that it's an...
I am assuming that these shops use a third party checkout service which would divert the checkout away from Shopify. One of the stores I tested previously and then notified the owner was on Shopify Plus and the error still occurred. If this is the ca...
I also tested your site to show Shopify this when it saw it happening to me. It is not resolved and is happening on every Shopify website.  
This is the same garbage response they gave me after troubleshooting this issue for them for weeks at great time and cost. No customers are going to download another browser to complete a transaction on a website. They are going to take their busines...
It's happening with EVERY Shopify store, so the losses are probably in the billions and they simply don't care. It's pretty shocking. Until enough people are made aware of it then they won't do anything to fix it.
No, the issue is ongoing and Shopify told me that they have no intention on ever fixing the issue. They simply told me that those Apple customers should all buy new devices (even though some of the ones with these issues are less than 4 years old).  ...
The only way they're going to fix it is if enough people are made aware of it and start complaining. The problem is widespread across every Shopify hosted store and not just a few here and there. Store owners are just not aware that it's happening. S...
Shopify deleted my entire topic in an effort to suppress what's going on. I imagine that millions of dollars are being lost every day on every Shopify site because of this problem and they simply refuse to fix it. They blamed everyone else during all...
The link you posted to the blog redirects to this thread. I found the direct link here: https://community.shopify.com/c/blog/shopify-web-pixels-manager-sandbox-faq/ba-p/2062077
This is a followup for anyone reading this who's having this issue. After 3 weeks of endless tickets I finally found a Shopify rep who got an answer for me, but it was not an answer I was expecting and I am shocked. You all should be too. Every singl...
Hi Rick, The few test systems I was able to replicate the errors on were using the most up to date versions of Safari, and of the OS.  I have two Shopify tickets, and one hasn't been responded to in almost a week and keeps getting closed, forcing me ...
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