Posting this for anyone who has the same issue. The reason for this was related to a GDPR update released by Shopify in November which changed the data which is available. Unless the store has the correct GDPR plugin/cookie-acceptance set up, and the...

Thanks, I already have a Support Ticket open: Ticket number 43440934 I am updating this now with further information and the list of around x25 stores which we see this happening on.

Hi Liam, > How long is the interval between the order being completed and when you are querying for CustomerJourney?We have tested from 5 mins after the order is placed, and retried again at various times for the next +48 hours. From previous documen...

We have an app installed on +1000 Shopify stores and is used by Merchants to set-up/run Google Shopping Ads campaigns. We have the create_orders webhook enabled for these stores and use the Customer Journey data (https://shopify.dev/docs/api/admin-gr...