ticket number 30284396

its super frustrating that I am not able to speak to someone over the phone, I'm about to just leave shopify and use a different provider if this doesn't get resolved. The biggest issue I have is that I have not heard anything from shopify over the p...

I still haven't heard anything back from shopify. I used the chat twice and both times they said they would email me... heard nothing back. Now I can't even use the chat to talk to anyone. This is super disappointing 

I've emailed multiple times and still haven't heard back yet. I also did the chat twice and both times they said they had to escalate it and I would hear back... still nothing. Yes, my plan has not expired. I switched to a plan a few days into the fr...

nope, it just says inactive, it won't let me access anything.

I have no option for a live chat, and they have not responded to my email.

why is my store inactive cicyboyc4.myshopify.com Money is in the acct for the first bill. It won't let me do a live chat only email and they have not responded.