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Please update if you figure out how to format the Etsy CSV in a way that gets all 10 images uploaded : ) 
I have the same problem as you and I also received the same confusing answers from support. I import from Etsy --> Shopify daily using CSV. I now upload the extra images manually. 
This doesn't sound like the same problem, but the CSV importer changed recently and is missing a lot of the previous functionality. 
The CSV file importer recently stopped working for me. Previously you could upload 10 images, at the moment it seems to have a cap of 5 and no way to adjust which lines from your CSV should be read as images. I have contacted support but they are den...
I am having the same problem. It completely freezes when I try to add tags.
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