We are in the EU and we have always had 'collect after consent' on, as that's the law, I'm not sure what Shopify has done exactly, but they haven't 'fixed' anything. I agree with @AV11; either Shopify was incorrectly collating data despite what we'd ...

We changed to a new Cookie Banner, but I still don't think the data is accurate. This has affected Shopify Analytics, GA4, google Ads and Facebook Ads. We have a massive hole in our reporting during the busiest time of the year and nothing from Shopi...

Just to note, they are not saying installing the above will resolve the issue. They are just saying it might, but they don't know what the issue is and they couldn't tell if it had resolved the issue for any other Shopify merchants. 

Our ticket with Shopify support is still open and ongoing, but no solution. The latest they have said is: The developers are actively working on the issue.  The suggestion in the meantime is to use one of the following GDPR banner apps:Privacy & Comp...

Hi there, did you see any changes once you had changed your cookie/privacy app to the Shopify Privacy & compliance app?

Hi Shellbryson,  Have you managed to resolve the issue? Did you get any more updates from Shopify?

Hi SH30,  Do you mind me asking what cookie/consent app were you using previously? We are using OneTrust and I've just been on a call with them testing our configuration just to make sure there isn't anything there. There have been no changes on the ...

We're the same, using the standard Shopify/GA4 solution, but that's stopped working for us too. We're back to using tag manager for google ads because that's the only way it works, and we needed to do something for Black Friday.  We've always collect...

We're getting the exact same response from Shopify. It's a nightmare. How have you implemented GA4 and ads? Through tag manager?  Is there any difference between the store you're seeing the issue with's setup and the other stores you manage? Collect ...

No solution for us either. Our ticket is still open, but we're going around in circles, and they've said they are waiting on more information from their developers. I'm losing my mind too, and during the busiest week of the year. It's affected the Go...

Hi Victoria, Unfortunately, there is still no resolution nearly 3 weeks later. Has anyone else been able to resolve this? Thanks, Fiona 

Nope. Going around in circles with Shopify support and getting nowhere. 

Hi Victoria, @upport have said it is resolved and have triggered a resync but it still isn't working. They have said the technical support team would be looking at this but they have not responded to me since Monday and I have no updates. I have 3 op...

Hi Victoria, Thanks for coming back. We're still seeing discrepancies, will this fix show immediately or will it take some time?  Thanks, Fiona

Hi Dylan, Are you having the issue since 31st October too? Have you been in touch with Shopify Support? Any ideas what might be causing it?Thanks, Fiona