What theme developer made your theme? Shopify has told me it's an issue with the theme and not Shopify. I'm wondering if you're using the same developer.

Hi Victoria,Thank you for your response and your recommendation. I did contact the Shopify support team and was told it is an issue with the theme and to contact Troop Theme Developer. Unfortunately, Troop Did not respond to my several requests. I re...

I am having the same issue. I have tried many different formats and the same error message comes up.