Thanks so much for your reply Roan.  I feel much better about my chances of winning this chargeback and will upload the voicemail recording to provide further evidence. Cheers!

Two weeks ago I received an order marked as medium fraud risk due to the IP address and shipping address being 300 miles apart.I sent an email to the customer's provided email address and three days later, they called my business number and left a vo...

So I've been messing around the cart page all night and I figured out that the order total is being multiplied by the zip code only when someone hits the "calculate shipping" button after entering their zip code, but I still have no idea how to fix t...

Hi Stefan. Thanks so much for taking the time to check it out. Myself and Shopify support had the same experience and we were unable to replicate the issue with the products and zip codes entered by my customers. However I've had three customers in t...

Hi all. Several of my customers have reached out to let me know that their order quantity has been multiplied on the checkout page to the point where their order totals are in the millions, and they are not able to able to resolve the issue themselve...

Hi all. I am trying to edit my product images so that the first photo is displayed, rather than the variant image. I have a product which comes with a choice of two additional parts, and my product pages are current displaying the variant image, but ...

Thank you for your help!

Hi all. My collection pages will not load all available products when scrolling through. I also noticed that the setting for product collection display is not responding. I appreciate any help. https://ploutone.com/collections/gt-plectrums 

Hi Gina. I appreciate your assistance. Unfortunately, I was unable to find any of those codes in my theme files.

Hi CedCommerce. Thanks so much for sharing that advice. 

Hi all. PageSpeed Insights is showing that the Facebook pixel is significantly slowing down my site by about .5 seconds. I found a suggested solution here suggesting that the pixel be placed in the footer and delayed by 3 seconds. My issue is that I ...