Ok so i did another test this time issuing a gift voucher for the return and it automatically sent the gift card to the original purchaser as well as the person doing the return - so this is a major problem as both people have the gift card and could...

Hi Liz I have just done a test with an exchange treating it as a gift return, I changed the email address to my colleague, she received an email regarding the return, but I did not even though I was the original purchaser. I will do another test with...

I think they may have listened to us, the latest update on shopify POS now allows you to delete the draft order without going into shopify admin. Click on the draft order then go to the bottom of the page and touch delete order 

also to add, when you retrieve a saved cart you cannot add a discount code to it, so you just have to start again anyway - useless

I totally agree, we have 15 stores and staff do not currently have access to shopify admin which means these draft orders remain visible. This is not an improvement on save cart and is very clunky 

hi there I have found out how to do this after some testing  Find the orderSelect REFUNDSelect REFUND TO GIFT CARDSelect NEW GIFT CARDSelect DIGITAL GIFT CARDSelect E GIFT CARDUnder gift card recipient select CHANGEEnter the email address of the pers...

If someone has been given an item as a gift and they return it to a store, we would only offer an exchange or gift card. If the person returning the item asks for a gift card it will send a notification to the original purchaser which can lead to emb...

if someone returns an online purchase to a store for a refund, I've been told that the refund amount will be deducted from the retail store's sales.we want to give store bonuses based on their takings and it would be unfair for online refunds to be d...

Hi therewe will soon be migrating our 15 stores and online to shopify. I believe if a retail store processes an online return, the refund will be deducted from the stores daily sales. Are online refunds detailed on any end of day z reads, or reports ...