George_C
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‎02-29-2024 02:10 PM
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Is it possible to move existing marketing activity to a different campaign after they are created? I want to bunch a few activities into one campaign, but always forget to go into an existing campaig...
So I use Printful for print-on-demand items, and got frustrated setting up shipping once I realized that Shopify adds the default package weight to *all* shipping profiles, which makes no sense for s...
I am trying to reply to a customer chat in Ping. They left their phone number and the chat shows it as matching to an existing customer. When I try to reply to the message, I get an error "This conv...
Etsy has this great little feature where a customer who is a repeat customer gets a star next to their name on the order list, the order details page, and the packing slip. Would love ...
Is there a way to replace a product image so that it has the exact same file name as the one it is replacing, to maintain links, SEO for image search, and the like? This post by @Jason&...
I've reviewed the help page on canceling orders, but it seems to only address canceling from the shop admin from a desktop browser. Is it not possible to cancel an order from the Shopify iOS app? ...
I am trying to purchase labels, but this error message keeps popping up for all 5 orders, preventing me from buying postage: "The amount originally quoted for this label did not match the recal...
It's great that Shopify added order editing to the features. I am trying to add a discount (via code, via product or manually to the entire order), but cannot figure out how to do so via the iOS a...
As the title says, I just noticed that my shipping labels are all dated for the day after I am choosing. I almost always buy labels in the evening and ship the next day, so I choose the next day for ...
The Shopify help page on Draft Orders mentions the following: Open the order (or the draft order) from the Orders page in your Shopify admin. In the order (or draft order) details page, click D...
Is it possible to sort inventory by last sold date of the products? I know it's possible to manually add parameters to the URL to access sorting in other Admin areas that isn't provide...
I recently fulfilled an order, but forgot to pack one item. I need to ship a replacement to the customer. How do I handle the situation for the replacement order, since it will appear ...
I am using the eBay app with Shopify. I am seeing the weights for my listings change when people order items. It usually increases the weights to 0.9877. Most of my products are under 1.0 ounces...
I fulfilled an order (originating on the eBay store, via the official app). The address was incorrect. I edited it before purchasing postage. When I printed the postage, I saw it used the old address...
I have installed Shopify Ping, and connected it to Apple & Facebook chat. I've already had various customer chats with both services, as well as with the default Shopify Chat. I am...
How do I set shipping origin and also have a separate return address? I will be fulfilling orders from the road as I travel for work events. I set up a new Location in my sett...
I have been using plural forms for product types in my Shopify admin (patches, buttons, stickers), but curious if anybody can suggest reasons why I might want to be using singular? From what...
When I initially set up my store, I created some Collections and populated them with products. A few months after, I realized I wanted much more succinct Collection names, so I edited them all: ex...
Looking over my Google Search Console reports, I am finding pages such as: https://example.com/account/login https://example.com/checkout https://example.com/cart all being indexed und...
I am trying to do what the Help Topic entry on selecing multiple checkboxes in the Admin says to do, but when Shift-clicking two customers (filtered by "Accepts Marketing"), the range is not sel...
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This does seem to be working for me in the packing slips template, thanks! Using this code: {% if order.customer.orders_count != 1 %} ***repeat customer indication here*** {% endif %}I entered it right after the Order Number code, line 10: Order {{ o...
This issue seems to be back. It's not showing the restock date, but it is showing my conditional text that only shows up if I product has an incoming transfer.  I am working on updating my Dawn theme from 7.0 to 12.0 and it's not displaying properly ...
Another vote for this. I get customers who make two orders, and I can combine the shipping. But there is no way to remove the shipping fee from one of the orders, even though payment is only Authorized and not yet captured.  Sure, I can just capture ...
When using the Shopify POS readers that have tap capability, occasionally I will accidentally pay via Apple Pay using my own phone because it’s right next to the payment reader when processing transactions. This happens during exceptionally busy even...
This exclusion of amounts over a certain limit doesn't even work intuitively. When I enabled it, it still shows the higher-priced shipping options, and when I choose a shipping method whose price is over the discount threshold, the error message says...
@EfaW so I just updated the iPad app to 8.6.0 and can confirm that variants for some of the items are not being ordered properly. Both devices had multiple products with variant order issues (can’t recall if same items/order). Updating iPhone, no lon...
@EfaW I just updated on the phone and it appears to be fixed for me. Maybe try force-quitting the app? I didn't have to do anything but update the app. Happy to be eating crow on this one, Shopify got this recognized and taken care of fast. Much appr...
@RobertCo good call on the URL, thank you. 
Got this encouraging reply from Shopify support:”I can confirm that our engineers have identified the cause of the issue where variants are not displaying in the correct order. This has been fixed in Shopify POS app version 8.6.0 which is expected to...
Same issue here. Not really encouraging to hear they are "hoping" to have a fix in "one of" the upcoming updates. Thanks for instilling confidence in your company, Shopify.  This is a massively confusing problem, especially during busy shows. This is...
One frustrating thing about this solution is that it will work for a current search, but will not be saved as a “view”. Only one of the tag queries is saved, and negative queries will be converted to positive. Still, at least we are able to do it in ...
@DLACEY wrote:Happening for me as of a few mins ago. Does Shopify monitor these posts? Is there a way of reporting problems directly to Shopify?I have been waiting with “1 min left” for 15 mins on support chat, trying to notify them of this issue. 
Same here. 2 different browsers and the app, no luck. Been on chat hold with support for 15 mins, 10 to go. Definitely a Shopify issue. 
@RobertCo solution above works for me too. You must format the search query exactly. "tag" must be lowercase. The quotes have to be straight quotes, but you can use single or double. "OR" must be all caps. Straight quotes are hidden under the iOS tap...
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