Sorry to hear that Theanton.....just a terrible situation. Regardless of whether this issue is specific to Shopify or industry wide it is blatantly wrong and something needs to be done about it. The way I see it the banks are actually helping their c...

Hi Rick, fair enough this problem may not be specific to Shopify but Shopify should be helping vendors by at least providing the contact details for the bank involved. How can Shopify support a process which has no transparency and lacks any sort of ...

Where is the response from Shopify on this? What is going to be done about the issues raised?

Sorry Ivy, that doesn't help. Once again you have not addressed the concerns or issues that I raised. If you dont have access to transaction information here via the Community Forums then please forward this on to someone in Shopify who looks after t...

Couldn't agree with you more Theanton. If the bank have truly investigated these chargebacks then why are we not provided with some communication from the bank explaining the grounds considered and reasons behind the decision. Of course we know the a...

I have finally received notification that the banks decision is to side with the customer, which apparently means I have lost this chargeback dispute. I am the innocent party here who has been scammed by an online thief and yet the only feedback I ge...

To my shock a few days ago I have received our 1st chargeback for a $450 order plus fees. Because the customer was local I originally texted him to see whether he was happy for me to drop off the goods in person. He messaged me back, I then called hi...

Thats disgraceful. We have just received a chargeback for a similar situation and I am not confident of winning based on the comments here.