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OK, so it seems like this isn't the actual workflow itself, it's likely something with the double opt-in setup. The best thing to do in this case would be to submit a ticket through support, and mention double opt-in as the issue.
If double opt-i...
OK. So, just to confirm, is your question about why the email is not sending with this condition in place, or rather, why the double opt-in is not firing from POS or checkout when subscribing?
With the Customer subscribed to email marketing trigger,...
Hi @emma11 , I noticed you have a step in there to check the CONFIRMED_OPT_IN. May I ask what the intent was with that step?
The trigger should not fire until a customer is marked as subscribed, so that should account for double opt-in already.
Yes, you can use the built-in marketing automations capabilities to do this.
Under the Marketing/Automations area of the Admin, you will find a library of marketing automations (click on View Templates). There are templates for sending emails whe...
The combination of conditions is designed to catch this scenario. There's a check within the abandoned cart that looks at when the last abandonment email was sent, and this will include any of abandoned product browse, cart, or checkout. So, if any...
As long as you are using the default steps that are provided in the templates, this will not happen, as they are designed to work together.
07-31-2024
@Yogurt_Li I sent you a private message to get more information from you.
07-26-2024
OK, thank you for the detail!
The new abandoned checkout marketing automation was built to replace the one currently in the Settings area of the admin, and allows much more flexibility in the setup because it's powered by Flow—this means you can no...
07-25-2024
Are there specific reasons why you wish to revert? Are you not able to re-create the old liquid email in Shopify Email?
In order to unlock the setting, you need to click the Edit button in the top right of the screen.
Once you've done that, the To: line should unlock, and you can change the selection.
You can still send an email manually, it's just done differently now.
See here for more info.
10-04-2023
If you click into the workflow runs, do you see where the run terminated? Did it get to the send marketing email step?
This option is only available for the abandoned checkout automation.
Thanks for sending this.
So in the email editor (if you were to click Edit email) from your second screenshot), if you then click Edit, do you see the option to change the To: line to All customers?
Doing this tells Shopify Email to send to cus...
Would you be able to provide a screenshot of the workflow, and the email setup in the Send marketing email action step?
You can also privately message me if that's easier.
