had the same issue now for 3-4 months it is frankly disgusting.  I needed to change bank accounts, later despite changing accounts payments were held and no one could tell me why after a withdrawal failed. hours chatting to representatives, promises ...

I'm honestly getting sick of it. I've spent thousands on thousands on shopify and literally get zero support when  they arbitrarily hold on to MY money and have the cheek to question the status of orders whilst robbing me of the ability to operate.

Well, well, well. here's a surprise.The last chargeback has been lost. Despite showing a photo of me dropping the package off at the buyer's house, emails from the buyer stating he'd cancel the chargeback and more. Shopify simply states ''the bank si...

I would also like a reply. As of today it is literally happening again. I verified a transaction, and I Can almost tell you the play by play. I delivered the products by hand, after liasing with the customer and he even confirmed he would cancel the ...

@JaxBags - glad to hear I am not alone. Shopify's transactional partner for their payments is Stripe - yet the experience here is even worse than when it happens with stripe.My response to shopify was very similar to your own and despite being told t...

I'm starting to have serious concerns and dissapointments with the payment procedure, specifically regarding chargebacks. More than once, I've had a customer chargeback - which is one thing, but very limited support from shopify, massive delays befor...