I'm really sorry to hear about the frustrating situation you've encountered with the chargeback issue. It's indeed a challenging aspect of being a merchant, especially when you've already shown good faith by issuing a partial refund.Unfortunately, th...

For handling chargebacks effectively, your approach should be first collecting evidence from the Shopify order, then examining the transaction details, and finally reviewing customer communication, gathering everything into something called an eviden...

Hi Three54, it's time to fight that Chargeback! here are some guidelines that'll help you do that:   Comprehensive Documentation: In addition to providing proof of delivery, it's advisable to share the entire order-to-delivery process. This comprehen...

That sounds harsh, no legitimate merchant should experience that. Just know that it is happening on many payment processors, I would say Stripe is even worse. Whether you decide to continue using Shopify Pay or moving into a different payment process...

All I can say right now is that its really disheartening - and yes, as an Merchant, it is not only a financial drain, but emotional as well that the merchant is not secure and left with the losses.

Oh, my! It sounds like you're going through a very frustrating experience with Shopify and the situation with your refund. I can imagine how frustrating it must be to have your hard-earned money stuck and be stuck in an endless loop of chatting with ...

Hi @mike Imagine you're holding a big bundle of cash in your hands, ready to spend it on something exciting. But then you suddenly realize that you can't access the money just yet. That's exactly what's happening with your payments right now.Payments...

Hi @Jenjen2 I am sorry to hear about your experience with shopsoireestore.com. Unfortunately, it can be difficult to get a response from companies that do not have good customer service practices. You may want to start by reaching out to the company ...

It depends on the platform or payment provider you are using for sales and handling chargebacks. Some platforms will deduct the chargeback amount from your current payout balance and reflect it as a reduction in sales either on the date of the initia...

Hey Bont! I understand how challenging it can be to constantly lose chargeback cases. I'm sharing a few tips that may help you increase your chances of winning future disputes: Stick to the rules: Make sure you are familiar with the rules and guideli...

Hi @Allison_Dow I understand the frustration of customers claiming they didn't receive their package even though USPS says it was delivered. Unfortunately, chargebacks are a common occurrence in the world of e-commerce and can be very costly for busi...