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Hi Helen.This is not true. Since Jan this year, a change was made by shopify and refunds are no longer instant. PayPal refunds are still instant but shopify payment refunds are no longer instant.  For example we refunded a customer on April 5 and 6 d...
This reccent change without notice also affects ERP intergations.  for example under the old method, the return /restock together with the refund would be POSTED to the ERP system or accounting system in a SINGLE transaction. now it creates 2 entries...
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