Sam-123
Shopify Partner
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‎10-14-2023 11:49 AM
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Hi John, sorry to hear that. You should definitely work with your account and get your money back, you can still file with the tax authority and get all the sales tax you overpaid. I don't know the exact details but an accountant would know.  There i...
Hi everyone in this thread, so long story short regarding what Shopify Support said about fixing the issue. Leo clearly didn't understand what I meant. There was probably another issue with reports that were fixed but sales tax on partial refund wasn...
Hi @tw_usa@PDP_Bookkeeper and everyone in this thread, so long story short regarding what Shopify Support said about fixing the issue. Leo clearly didn't understand what I meant. There was probably another issue with reports that were fixed but sales...
Any updates on this? It's 2023 and we need a way to customers to use their gift cards on draft orders. Or have the ability at LEAST to edit the sales tax line items. Why can't we edit any line items, such as sales tax on draft orders. It messes with ...
Below I'll attach a screenshot of how the refund process SHOULD work. This is from Woo Commerce.   You'll see that you can refund the total (net amount) or any sales tax. In this case I refunded a customer 15% as they forgot to add their coupon code....
I just tested it and nothing has changed unfortunately.  Support mentioned to reach back out if there are any issues so I'm reaching back out to support now. I need to get a clear understanding of what "issues" they are fixing with the reports and an...
Still waiting to hear back from them. 
I just tested it and nothing has changed unfortunately.  Support mentioned to reach back out if there are any issues so I'm reaching back out to support now. I need to get a clear understanding of what "issues" they are fixing with the reports and an...
This sounds like the best news yet. On the 6th time of reaching out to @Shopify Support in frustration regarding these issues, showing the detailed screen recordings on how the reports are skewed.  I finally got an answer that looks promising.  I've ...
This sounds like the best news yet. On the 6th time of reaching out to @Shopify Support in frustration regarding these issues, showing the detailed screen recordings on how the reports are skewed.  I finally got an answer that looks promising.  I've ...
Hi @7over @whitewater @overlandaddict , this sounds like the best news yet. On the 6th time of reaching out to @Shopify Support in frustration regarding these issues, showing the detailed screen recordings on how the reports are skewed.  I finally go...
Here is the new video explaining the issue. https://www.loom.com/share/549f9c43e6154f0e85ea7355653b17a6  I believe though, and to correct myself (as I'm not really sure what is correct from a reporting stand point) but I think it's correct to show th...
I see, thank you @tongbo . Did you also know that editing orders also skews Shopify Reports? For example if a customer purchases a $600 product and they want to change it to a $1,200 product. The merchant would edit the order remove the $600 product ...
Hi @tongbo, thanks for your message. Will Sidr Tax, adjust the actual reports on the Shopify Admin? Or does the Shopify Tax Reports stay the same, and Sidr Tax will make the reports on their platform? Trying to understand if Sidr Tax actually makes c...
Yeah it's really too bad! I guess all we can do is hope more and more merchants realize and complain about this. That would force Shopify to roll out this essential update. The sad thing is that I can guarantee the majority of merchants don't even kn...
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