This is getting really frustrating. Shopify support is only giving us the runaround. For the past 3 weeks, over a 20 email thread and multiple support members, Shopify has not given any solutions or wants to send us a replacemen t. The only thing that maybe helpful in that 20 ongoing email thread with them is that they mentioned a "sleep mode". This d id not fix our issue but might be helpful to someone else so I will post it here. "Sleep mode" activates automatically after 1 hour passes without any activity being detected on the reader. If the reader is in "Sleep mode", you can simply press and release the power button to wake the card reader up again. By holding the power button for 4 seconds or more will reset any Bluetooth pairing it may have had and would need to be paired again. I'll keep ya'll posted if they suggest other useful fixes....
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