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They ended up emailing me early last week and told me to try again and when I did it worked. I have no idea what they did but they fixed mine without me having to give them any information. I hope they get yours resolved soon! 
Hi, did you ever receive an answer? I am having the same issue and my website is being launched on May 1st with no response from the shopify payment team. 
Hello,Did you ever get this resolved? I am having the same issue and they escalated it to the payment team, but I have not heard back from them and I can't open my store until this is resolved. 
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