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Hi,  New site using the Capital Theme.Website : www.replayprints.comPassword : help Issue - Video at header of home screen is Not Showing On Mobile devices. Mobile phone tried - iphone13 & iPhone 8.  Video is showing as a blank black rectangle. I hav...

Hi, I have now tried to attach the video with both a link to youtube and to an upload directly to shopify and I have reduced the resolution etc but no luck.  I have also contacted (twice) the third party responsible for the theme, but have had no res...

Hi,My partner and I both use iPhones (iPhone 13 and an iPhone 8). Please see attached, this is what appears on both devices. I have tried both wifi and 5g but similar issue.  

Hi!Website is https://replayprints.com/ and the password is help. Thanks in advance if you can assist!Tom

Hi, I am setting up the Capital theme, which has a video overlay with text feature. This video is appearing fine on  the desktop but not showing at all on the mobile version. I have tried to reduce the res etc but it still won't work. Can someone ple...