Hey @fineedge  Is the product's weight entered correctly? I am assuming you built the weight-based shipping within Shopify to have it chunked out:0-1.3lbs = $61.3lbs -2.6lbs = $12so on and so forth? Let me know if you have any questions, or have any ...

Hey @marksteypharm  Some 3rd party shipping apps (like ours, Intuitive Shipping) can create a rule that doesn't allow shipping to companies  - it can be controlled by region as well. Now, it never fool proof, as if they don't enter a business name, i...

Hi @NikPaukov  Shopify doesn't send cart subtotal to 3rd rating apps. As you mentioned, they only send product information (so base price). Most apps, like ours (Intuitive Shipping) can create a higher free shipping threshold to account for the disco...

Hey @sunshinethrift  Creating more than 1 Profile in Shipping and Deliveries will create a split cart - meaning each profile will trigger (when the products from that profile are in the cart) with a rate, blend together and display to the customer. T...

Hey @AndrewG123  Thank you for providing the screenshot of the UPS, I can see exactly why the rates are not showing up. You have the services selected, however you need the Future Services to be selected too. If that is de-selected, no rates will dis...

Hey @prettybad , To give you more insight on this feature (Split Shipment), it is not currently available to merchants unless you reach out to Shopify Support and ask them to enable it. It is currently in the experimental phase. Once it is released, ...

Hey @KatiM  You will have to use the Shopify Chatbox to access Shopify Support. This chat starts off AI and will inform you that you need to upgrade to the Advance or Plus Plan level. This is not true. Type "agent" and you will be rerouted to a live ...

Hey @Osi  If you're looking for an alternative to Global-e (that only allows you to use DHL), you could look into Zonos. They are specifically set up to handle all duties and taxes for international orders.  Our app can work with them if you are also...

Hey @briancuration  That makes sense with what you want to happen. However, within Shopify, it can't happen when you use multiple profiles. To achieve the outcome you mentioned, this would have to be done from a 3rd party rate-providing app.  There i...

Hey @briancuration  This happens when you use multiple profiles. Shopify splits the carts into "sub-carts." Each profile acts as its own rate/cart; all items get a rate (shipping and handling fees would apply to each profile) and are added all togeth...

Hey @briancuration  Are you using multiple shipping profiles? To get a better understanding of the potential solution, a bit more information is needed.  How are your rates calculated? Live or custom rates? Thanks in advanced for your answers! Chelse...