I have spoken with a person through chat.  I was told they're looking into it, but haven't heard back.  I have also switched to a free theme until it gets resolved.  However, this is something that has obviously been going on for some time, so I feel...

How do I talk to a live person (not chat) so I can get my issue resolved?  I have the same issue.  I'm attaching a screen print of the to and from info. 

I have the same problem.  Here's the link to the page I'm having problems with.  https://thegiftedruby.shop/collections/gifts-under-50/Journals+